Access income and disability assistance services

Last updated on April 8, 2025

You can access income assistance services online, in-person or over the phone.

On this page:

Access services online using My Self Serve

Use My Self Serve (MySS) 24 hours a day to:

  • Apply for income or disability assistance
  • Receive and reply to messages about your case
  • Make service requests
  • Track the status of your requests
  • Submit your monthly report without having to go to an office
  • Find out what you are eligible to receive on the next payment date
  • Track your annual earnings exemption if you are on disability assistance
  • Monitor and sign your employment plans

Use My Self Serve Get help using My Self Serve.

Call the toll-free phone line

Call toll-free 1-866-866-0800:

  • For ministry programs and services
  • To connect with an office during regular business hours

Phone lines are open from Monday to Friday (except statutory holidays) between 9 am to 4 pm Pacific time. The system will advise you of request processing times. General information about programs and services is available by phone 24 hours a day.

If you have a Person ID (PID) and number (PIN) or Social Insurance Number (SIN), press 1 then press:

  • 1 to:
    • Learn about ministry services or payment dates
    • Find contact information
    • Reset PID/PIN
  • 2 to connect with a ministry office
  • 3 for provincial services, then press:
  • 4 My Self Serve registration
  • 5 for help completing your monthly report

Or for all other inquiries or if you do not have a PID and PIN or SIN, press 2 then press:

Press * at any time to repeat your options.

Visit an income assistance office

Offices are:

  • Open Monday to Friday, 9 am to 4 pm Pacific time
  • Closed 12 pm to 1 pm
  • Closed statutory holidays, Easter Monday and Boxing Day

In smaller communities that don't have dedicated income assistance offices, you can visit a Service BC office.

Office locations by community

Vancouver

Vancouver (Dockside) 
180 Main St
Vancouver BC V6A 3V5
Fax: 1-855-771-8726

Vancouver (Grandview)
2350 Commercial Dr
Vancouver BC V5N 4B7
Fax: 1-855-771-8730

Vancouver (Kiwassa)
205 Powell St
Vancouver BC V6A 1G3
Fax: 1-855-771-8728

Vancouver (Mountainview)
2280 Kingsway
Vancouver BC V5N 5M2
Fax: 1-855-771-8725

Vancouver (Strathcona)
687 Powell St
Vancouver BC V6A 1H2
Fax: 1-855-771-8727

Vancouver (West End)
2nd Fl, 1725 Robson St
Vancouver BC V6G 1C9
Fax: 1-855-771-8722

 Vancouver Island/Coast

Bella Coola (Service BC)
636 Cliff St
Bella Coola BC V0T 1C0

Courtenay/Comox
730 Grant Ave
Courtenay BC V9N 2T3 
Fax: 1-855-771-8778

Campbell River
833A 14th Ave
Campbell River BC V9W 4H3
Fax: 1-855-771-8780

Duncan
205 Boundary St
Duncan BC V9L 1Y3
Fax: 1-855-771-8773

Nanaimo (North)
101-2100 Labieux Rd
Nanaimo BC V9T 6E9
Fax: 1-855-771-8776

Nanaimo (South)
108 Richards St
Nanaimo BC V9R 2S8
Fax: 1-855-771-8775

Port Alberni (Service BC)
4070 8th Ave
Port Alberni BC V9Y 4S4
Fax: 1-855-771-8777

Port Hardy (Service BC)
8785 Gray St, PO Box 400
Port Hardy BC V0N 2P0
Fax: 1-855-771-8781

Salt Spring Island (Service BC)
343 Lower Ganges Rd
Salt Spring Island BC V8K 2V43
Fax: 1-855-771-8773

Ucluelet (Service BC)
5-1620 Peninsula Rd, Box 609
Ucluelet BC V0R 3A0
Fax: 1-855-771-8777

Victoria
908 Pandora Ave
Victoria BC V8V 3P3
Fax: 1 855 771-8771

Victoria (Service BC)
403-771 Vernon Ave
Victoria BC V8W 9R5
Fax: 1-855-771-8772

Lower Mainland/South Coast

Burnaby
002-4603 Kingsway
Burnaby BC V5H 4M4
Fax: 1-855-771-8738

New Westminster
202-1015 Columbia St
New Westminster BC V3M 6H6
Fax: 1-855-771-8740

North Vancouver
900 16th St W
North Vancouver BC V7P 1R3
Fax: 1-855-771-8731

Port Coquitlam (Tri-Cities)
B100-2099 Lougheed Hwy
Port Coquitlam BC V3B 1A8
Fax: 1-855-771-8753

Powell River (Service BC)
6944 Alberni St
Powell River BC V8A 2C1
Fax: 1-855-771-8779

Richmond
220-7577 Elmbridge Way
Richmond BC V6X 4J3
Fax: 1-855-771-8734

Sechelt (Service BC)
5498 Wharf Rd, Box 950
Sechelt BC V0N 3A0
Fax: 1-855-971-8733

Surrey (Fleetwood)
101-16088 84th Ave
Surrey BC V4N 0V9
Fax: 1-855-771-8746

Surrey (North)
100-13650 102 Ave
Surrey BC V3T 1N6
Fax: 1-855-771-8741

Surrey (Park Place)
130-13749 72nd Ave
Surrey BC V3W 2P2
Fax: 1-855-771-8745

Squamish (Service BC)
1360 Pemberton St
Squamish BC V8B 0A7
Fax: 1-855-571-8700

Fraser Valley

Abbotsford
2684 Trinity St
Abbotsford BC V2S 3S4 
Fax: 1-855-771-8748

Chilliwack
45540 Yale Rd
Chilliwack BC V2P 2M9
Fax: 1-855-771-8749

Hope
999 Water St
Hope BC V0X 1L0
Fax: 1-855-771-8751

Langley
5753 Glover Rd
Langley BC V3A 8H4
Fax: 1-855-771-8747

Maple Ridge
22522 Lougheed Hwy
Maple Ridge BC V2X 2V1
Fax: 1-855-771-8752

Mission
33276 Second Ave
Mission BC V2V 1K1
Fax: 1-855-771-8795

Thompson-Okanagan/Kootenay

Ashcroft (Service BC)
318 Railway Ave. Box 189
Ashcroft BC V0K 1A0
Fax: 1-855-571-8700

Clinton (Service BC)
1423 Cariboo Hwy, Box 70
Clinton BC V0K 1K0
Fax: 1-855-571-8700

Cranbrook (Service BC)
101-100 Cranbrook St N
Cranbrook BC V1C 3P9
Fax: 1-855-771-8754

Creston (Service BC)
1404 Canyon St, Box 1190
Creston, BC V0B 1G0
Fax: 1-855-571-8700

Fernie (Service BC)
401 4th Ave, Box 1769
Fernie BC V0B 1M0
Fax: 1-855-571-8700

Golden (Service BC)
837 Park Drive, Box 39
Golden BC V0A 1H0
Fax: 1-855-571-8700

Grand Forks (Service BC)
7290 2nd St, Box 850
Grand Forks BC V0H 1H0
Fax: 1-855-571-8700

Invermere (Service BC)
625 4th St, Box 265
Invermere BC V0A 1K0
Fax: 1-855-571-8700

Kamloops (Seymour St)
631 Seymour St
Kamloops BC V2C 2H1
Fax: 1-855-771-8702

Kamloops (Sydney Ave)
726B Sydney Ave
Kamloops BC V2B 1M9
Fax: 1-855-771-8703

Kaslo (Service BC)
312 4th St, Box 580
Kaslo BC V0G 1M0
Fax: 1-855-571-8700

Kelowna
405 Highway 33 West
Kelowna BC V1X 1Y2
Fax: 1-855-771-8792

Lillooet (Service BC)
Suite A - 639 Main St, Box 1629
Lillooet BC V0K 1V0
Fax: 1-855-571-8700

Merritt (Service BC)
2194 Coutlee Ave, Box 4400
Merritt BC V1K 1B8
Fax: 1-855-771-8704

Nakusp (Service BC)
204 6th Ave NW, Box 128
Nakusp BC V0G 1R0
Fax: 1-855-571-8700

Nelson
1st Fl, 566 Stanley St
Nelson BC V1L 1N2
Fax: 1-855-771-8757

Oliver (Service BC)
5917 Airport St, Box 640
Oliver BC V0H 1T0
Fax: 1-855-771-8761

Penticton
254 Haynes St
Penticton BC V2A 5R9
Fax: 1-855-771-8765

Princeton (Service BC)
10-136 Tapton Ave, Box 9
Princeton BC V0X 1W0
Fax: 1-855-571-8700

Revelstoke (Service BC)
104-1123 Second St West, Box 380
Revelstoke BC V0E 2S0
Fax 250-837-4669

Salmon Arm (Service BC)
850A 16 St NE
Salmon Arm BC V1E 4S4
Fax: 1-855-671-8762

Sparwood (Service BC)
96-117 Red Cedar Dr, Box 1086
Sparwood BC V0B 2G0
Fax: 1-855-571-8700

Trail (Service BC)
1520 Bay Ave
Trail BC V1R 4B3
Fax: 1-855-771-8757

Vernon
2820 28 St
Vernon BC V1T 4Z6
Fax: 1-855-771-8798

West Kelowna
3685 Hoskins Rd
West Kelowna BC V4T 1P6
Fax: 1-855-771-8764

Cariboo/Nechako/North Coast/Northeast

100 Mile House (Service BC)
300 S Highway 97, Box 1600
100 Mile House BC V0K 2E0
Fax: 1-855-571-8700

Atlin (Service BC)
170 3rd St, Box 100
Atlin BC V0W 1A0
Fax: 1-855-571-8700

Burns Lake (Service BC)
161 Hwy 16, Box 3500
Burns Lake BC V0J 1E0
Fax: 1-855-571-8700

Chetwynd (Service BC)
4744 52nd St, Bag 105
Chetwynd BC V0C 1J0
Fax: 1-855-571-8700

Daajing Giids (Service BC)
216 Oceanview Dr, Box 309
Daajing Giids BC V0T 1S0
Fax: 1-855-571-8700

Dawson Creek (Service BC)
1201 103rd Ave
Dawson Creek BC V1G 4J2
Fax: 1-866-455-0855

Dease Lake (Service BC)
Block D, Hwy 37
Dease Lake BC V0C 1L0
Fax: 1-855-571-8700

Fort Nelson (Service BC)
5319 50th Ave S, Bag 1000
Fort Nelson BC V0C 1R0
Fax: 1-855-571-8700

Fort St. James (Service BC)
470 Stuart Dr, Box 1328
Fort St. James BC V0J 1P0
Fax: 1-855-571-8700

Fort St. John (Service BC)
10600 100th St
Fort St. John BC V1J 4L6
Fax: 1-866-455-0855

Hazelton (Service BC)
2210 Hwy 62, Box 380
Hazelton BC V0J 1Y0
Fax: 1-855-571-8700

Houston (Service BC)
3400 11th St, Bag 2000
Houston BC V0J 1Z0
Fax: 1-855-571-8700

Kitimat (Service BC)
795 South Lahakas Blvd
Kitimat BC V8C 1G2
Fax: 1-855-571-8700

Mackenzie (Service BC)
64 Centennial Dr, Box 2400
Mackenzie BC V0J 2C0
Fax: 1-855-571-8700

Masset (Service BC)
1666 Orr St, Box 226
Masset BC V0T 1M0
Fax: 1-855-571-8700

McBride
300 Robson Centre, Box 549
McBride BC V0J 2E0
Fax: 1-866-455-0855

Prince George
1445 10th Ave
Prince George BC V2L 2L2
Fax: 1-866-455-0855

Prince Rupert
316 3rd Ave W
Prince Rupert BC V8J 1L4
Fax: 1-866-455-0855

Quesnel (Service BC)
102-350 Barlow Ave
Quesnel BC V2J 2R1
Fax: 1-855-771-8701

Smithers (Service BC)
1020 Murray St, Bag 5000
Smithers BC V0J 2N0
Fax: 1-866-455-0855

Stewart (Service BC)
703 Brightwell St, Box 127
Stewart BC V0T 1W0
Fax: 1-855-571-8700

Terrace (Service BC)
101-3220 Eby Street
Terrace BC V8G 5K8
Fax: 1-866-455-0855

Valemount (Service BC)
1300 4th Ave, Box 657
Valemount BC V0E 2Z0
Fax: 1-855-571-8700

Vanderhoof (Service BC)
189 East Stewart St, Box 1459
Vanderhoof BC V0J 3A0
Fax: 1-855-571-8700

Williams Lake
209-540 Borland St
Williams Lake BC V2G 1R8
Fax: 1-855-771-8705

 

WorkBC centres

WorkBC is here to support you in getting a job and keeping it.

WorkBC

Call Service BC

Call Service BC from Monday to Friday, 7:30 am to 5 pm Pacific time.

  • Vancouver: 604-660-2421
  • Victoria: 250-387-6121
  • Toll Free within Canada and USA: 1-800-663-7867
  • Outside of Canada/USA: 604-660-2421