Access income and disability assistance services
Call 1-866-866-0800 or use My Self Serve instead of coming into an office if you have:
- COVID-19 symptoms like cough, shortness of breath or fever
- Been around someone sick, like a family member
- Not completed 14-day isolation after travel abroad
You can access income assistance services a few ways.
- Online with My Self Serve
- Toll-free with 1-866-866-0800
- In-person at an office location
Toll-free information line
Call 1-866-866-0800:
- For ministry programs and services
- To connect with an office during regular business hours
If you have a Person ID (PID) and number (PIN) or Social Insurance Number (SIN), press 1 then press:
- 1 to:
- Learn about ministry services or payment dates
- Find contact information
- Reset PID/PIN
- 2 to connect with a ministry office
- 3 for provincial services, then press:
- 1 for BC Bus Pass
- 2 for Senior’s Supplement
- 3 for dental and optical information
- 4 for questions about your T5 or debt
- 5 for Canada Pension plan questions
- 4 My Self Serve registration
- 5 for help completing your monthly report
Or for all other inquiries or if you do not have a PID and PIN or SIN, press 2 then press:
- 1 to learn about ministry services and applications for income assistance, or if you’re calling on behalf of someone who is getting ministry services
- 2 for provincial services, then press:
- 1 for BC Bus Pass questions
- 2 for BC Healthy Kids questions
- 3 for Senior’s Supplement questions
- 4 for dental, orthodontic and optical information
- 5 for information for youth with disabilities, or people in a correctional, medical or treatment facility
- 6 for questions about your T5 or debt, or to verify your cheque
Press * at any time to repeat your options.
Office locations
If you prefer, you can get service in-person. Service BC can help you in smaller communities that don't have dedicated offices.
Offices are:
- Open Monday to Friday, 9 am to 4 pm PST
- Closed 12 pm to 1 pm
- Closed statutory holidays, Easter Monday and Boxing Day
Find an office in your community
- Vancouver
- Vancouver Island/Coast
- Lower Mainland/South Coast
- Fraser Valley
- Thompson-Okanagan/Kootenay
- Cariboo/Nechako/North Coast/Northeast
Vancouver
Vancouver (Dockside)
180 Main St
Vancouver BC V6A 3V5
Fax: 1-855-771-8726
Vancouver (Grandview)
2350 Commercial Dr
Vancouver BC V5N 4B7
Fax: 1-855-771-8730
Vancouver (Kiwassa)
205 Powell St
Vancouver BC V6A 1G3
Fax: 1-855-771-8728
Vancouver (Mountainview)
2280 Kingsway
Vancouver BC V5N 5M2
Fax: 1-855-771-8725
Vancouver (Strathcona)
687 Powell St
Vancouver BC V6A 1H2
Fax: 1-855-771-8727
Vancouver (West End)
2nd Fl, 1725 Robson St
Vancouver BC V6G 1C9
Fax: 1-855-771-8722
Vancouver Island/Coast
Bella Coola (Service BC)
636 Cliff St
Bella Coola BC V0T 1C0
Courtenay/Comox
730 Grant Ave
Courtenay BC V9N 2T3
Fax: 1-855-771-8778
Campbell River
833A 14th Ave
Campbell River BC V9W 4H3
Fax: 1-855-771-8780
Duncan
205 Boundary St
Duncan BC V9L 1Y3
Fax: 1-855-771-8773
Nanaimo (North)
101-2100 Labieux Rd
Nanaimo BC V9T 6E9
Fax: 1-855-771-8776
Nanaimo (South)
108 Richards St
Nanaimo BC V9R 2S8
Fax: 1-855-771-8775
Port Alberni
4070 8th Ave
Port Alberni BC V9Y 4S4
Fax: 1-855-771-8777
Port Hardy (Service BC)
8785 Gray St, PO Box 400
Port Hardy BC V0N 2P0
Fax: 1-855-771-8781
Salt Spring Island (Service BC)
343 Lower Ganges Rd
Salt Spring Island BC V8K 2V43
Fax: 1-855-771-8773
Ucluelet (Service BC)
5-1620 Peninsula Rd, Box 609
Ucluelet BC V0R 3A0
Fax: 1-855-771-8777
Victoria
908 Pandora Ave
Victoria BC V8V 3P3
Fax: 1 855 771-8771
Victoria (Service BC)
403-771 Vernon Ave
Victoria BC V8W 9R5
Fax: 1-855-771-8772
Lower Mainland/South Coast
Burnaby
002-4603 Kingsway
Burnaby BC V5H 4M4
Fax: 1-855-771-8738
New Westminster
202-1015 Columbia St
New Westminster BC V3M 6H6
Fax: 1-855-771-8740
North Vancouver
900 16th St W
North Vancouver BC V7P 1R3
Fax: 1-855-771-8731
Port Coquitlam (Tri-Cities)
B100-2099 Lougheed Hwy
Port Coquitlam BC V3B 1A8
Fax: 1-855-771-8753
Powell River
6944 Alberni St
Powell River BC V8A 2C1
Fax: 1-855-771-8779
Richmond
220-7577 Elmbridge Way
Richmond BC V6X 4J3
Fax: 1-855-771-8734
Sechelt
5498 Wharf Rd, Box 950
Sechelt BC V0N 3A0
Fax: 1-855-971-8733
Surrey (Fleetwood)
101-16088 84th Ave
Surrey BC V4N 0V9
Fax: 1-855-771-8746
Surrey (North)
100-13650 102 Ave
Surrey BC V3T 1N6
Fax: 1-855-771-8741
Surrey (Park Place)
130-13749 72nd Ave
Surrey BC V3W 2P2
Fax: 1-855-771-8745
Squamish (Service BC)
1360 Pemberton St
Squamish BC V8B 0A7
Fax: 1-855-571-8700
Fraser Valley
Abbotsford
2684 Trinity St
Abbotsford BC V2S 3S4
Fax: 1-855-771-8748
Chilliwack
45540 Yale Rd
Chilliwack BC V2P 2M9
Fax: 1-855-771-8749
Hope
999 Water St
Hope BC V0X 1L0
Fax: 1-855-771-8751
Langley
5753 Glover Rd
Langley BC V3A 8H4
Fax: 1-855-771-8747
Maple Ridge
22522 Lougheed Hwy
Maple Ridge BC V2X 2V1
Fax: 1-855-771-8752
Mission
33276 Second Ave
Mission BC V2V 1K1
Fax: 1-855-771-8795
Thompson-Okanagan/Kootenay
Ashcroft (Service BC)
318 Railway Ave. Box 189
Ashcroft BC V0K 1A0
Fax: 1-855-571-8700
Clinton (Service BC)
1423 Cariboo Hwy, Box 70
Clinton BC V0K 1K0
Fax: 1-855-571-8700
Cranbrook (Service BC)
101-100 Cranbrook St N
Cranbrook BC V1C 3P9
Fax: 1-855-771-8754
Creston (Service BC)
1404 Canyon St, Box 1190
Creston, BC V0B 1G0
Fax: 1-855-571-8700
Fernie (Service BC)
401 4th Ave, Box 1769
Fernie BC V0B 1M0
Fax: 1-855-571-8700
Golden (Service BC)
837 Park Drive, Box 39
Golden BC V0A 1H0
Fax: 1-855-571-8700
Grand Forks (Service BC)
Gallery 2, 524 Central Ave
Grand Forks BC V0H 1H0
Fax: 1-855-571-8700
Invermere (Service BC)
625 4th St, Box 265
Invermere BC V0A 1K0
Fax: 1-855-571-8700
Kamloops (Seymour St)
631 Seymour St
Kamloops BC V2C 2H1
Fax: 1-855-771-8702
Kamloops (Sydney Ave)
726B Sydney Ave
Kamloops BC V2B 1M9
Fax: 1-855-771-8703
Kaslo (Service BC)
312 4th St, Box 580
Kaslo BC V0G 1M0
Fax: 1-855-571-8700
Kelowna
130-1640 Dilworth Dr
Kelowna BC V1Y 7V3
Fax: 1-855-771-8792
Lillooet (Service BC)
Suite A - 639 Main St, Box 1629
Lillooet BC V0K 1V0
Fax: 1-855-571-8700
Merritt (Service BC)
2194 Coutlee Ave, Box 4400
Merritt BC V1K 1B8
Fax: 1-855-771-8704
Nakusp (Service BC)
204 6th Ave NW, Box 128
Nakusp BC V0G 1R0
Fax: 1-855-571-8700
Nelson
1st Fl, 566 Stanley St
Nelson BC V1L 1N2
Fax: 1-855-771-8757
Oliver
5917 Airport St, Box 640
Oliver BC V0H 1T0
Fax: 1-855-771-8761
Penticton
254 Haynes St
Penticton BC V2A 5R9
Fax: 1-855-771-8765
Princeton (Service BC)
10-136 Tapton Ave, Box 9
Princeton BC V0X 1W0
Fax: 1-855-571-8700
Revelstoke (Service BC)
104-1123 Second St West, Box 380
Revelstoke BC V0E 2S0
Fax 250-837-4669
Salmon Arm (Service BC)
850A 16 St NE
Salmon Arm BC V1E 4S4
Fax: 1-855-671-8762
Sparwood (Service BC)
96-117 Red Cedar Dr, Box 1086
Sparwood BC V0B 2G0
Fax: 1-855-571-8700
Trail
1520 Bay Ave
Trail BC V1R 4B3
Fax: 1-855-771-8757
Vernon
2820 28 St
Vernon BC V1T 4Z6
Fax: 1-855-771-8798
West Kelowna
3685 Hoskins Rd
West Kelowna BC V4T 1P6
Fax: 1-855-771-8764
Cariboo/Nechako/North Coast/Northeast
100 Mile House (Service BC)
300 S Highway 97, Box 1600
100 Mile House BC V0K 2E0
Fax: 1-855-571-8700
Atlin (Service BC)
170 3rd St, Box 100
Atlin BC V0W 1A0
Fax: 1-855-571-8700
Burns Lake (Service BC)
161 Hwy 16, Box 3500
Burns Lake BC V0J 1E0
Fax: 1-855-571-8700
Chetwynd (Service BC)
4744 52nd St, Bag 105
Chetwynd BC V0C 1J0
Fax: 1-855-571-8700
Dawson Creek (Service BC)
1201 103rd Ave
Dawson Creek BC V1G 4J2
Fax: 1-866-455-0855
Dease Lake (Service BC)
Block D, Hwy 37
Dease Lake BC V0C 1L0
Fax: 1-855-571-8700
Fort Nelson (Service BC)
5319 50th Ave S, Bag 1000
Fort Nelson BC V0C 1R0
Fax: 1-855-571-8700
Fort St. James (Service BC)
470 Stuart Dr, Box 1328
Fort St. James BC V0J 1P0
Fax: 1-855-571-8700
Fort St. John (Service BC)
10600 100th St
Fort St. John BC V1J 4L6
Fax: 1-866-455-0855
Hazelton (Service BC)
2210 Hwy 62, Box 380
Hazelton BC V0J 1Y0
Fax: 1-855-571-8700
Houston (Service BC)
3400 11th St, Bag 2000
Houston BC V0J 1Z0
Fax: 1-855-571-8700
Kitimat (Service BC)
795 South Lahakas Blvd
Kitimat BC V8C 1G2
Fax: 1-855-571-8700
Mackenzie (Service BC)
64 Centennial Dr, Box 2400
Mackenzie BC V0J 2C0
Fax: 1-855-571-8700
Masset (Service BC)
1666 Orr St, Box 226
Masset BC V0T 1M0
Fax: 1-855-571-8700
McBride
300 Robson Centre, Box 549
McBride BC V0J 2E0
Fax: 1-866-455-0855
Prince George
1445 10th Ave
Prince George BC V2L 2L2
Fax: 1-866-455-0855
Prince Rupert
316 3rd Ave W
Prince Rupert BC V8J 1L4
Fax: 1-866-455-0855
Queen Charlotte Haida-Gwaii (Service BC)
216 Oceanview Dr, Box 309
Queen Charlotte BC V0T 1S0
Fax: 1-855-571-8700
Quesnel
159 Kinchant St
Quesnel BC V2J 2R1
Fax: 1-855-771-8701
Smithers (Service BC)
1020 Murray St, Bag 5000
Smithers BC V0J 2N0
Fax: 1-866-455-0855
Stewart (Service BC)
703 Brightwell St, Box 127
Stewart BC V0T 1W0
Fax: 1-855-571-8700
Terrace
3250 Eby St
Terrace BC V8G 5H4
Fax: 1-866-455-0855
Valemount (Service BC)
1300 4th Ave, Box 657
Valemount BC V0E 2Z0
Fax: 1-855-571-8700
Vanderhoof (Service BC)
189 East Stewart St, Box 1459
Vanderhoof BC V0J 3A0
Fax: 1-855-571-8700
Williams Lake
209-540 Borland St
Williams Lake BC V2G 1R8
Fax: 1-855-771-8705