Access Services

You can access income assistance services a few ways.


Use My Self Serve to:

  • Apply for income or disability assistance
  • Communicate with the ministry by receiving and replying to messages about your case
  • Make service requests and track the status of your requests
  • Submit your monthly report without having to go to an office
  • Find out what you are eligible to receive on the next payment date
  • Track your annual earnings exemption if you are on disability assistance
  • Monitor and sign your employment plans

Find out more about My Self Serve.

Toll-free Information Line

For ministry programs and services call 1 866 866-0800.

Get general information about programs and services

If you are on assistance:

  1. Enter your person identification (PID) and number (PIN) or your Social Insurance Number (SIN)
  2. Press 1
  3. Press 2

If you are not on assistance:

  1. Enter your 10-digit phone number
  2. Press 1
  3. Select from 1-5

Connect with an office during regular business hours

If you are on assistance:

  1. Enter your person identification (PID) and number (PIN) or your Social Insurance Number (SIN)
  2. Press 2
  3. Select from 1-5

If you are not on assistance:

  1. Enter your 10-digit phone number
  2. Press 1
  3. Press 5

Office Locations

If you prefer, you can get service in-person. Service BC can help you in smaller communities that don't have dedicated offices.

Offices are:

  • Open Monday to Friday, 9 am to 4 pm PST
  • Closed 12 pm to 1 pm
  • Closed statutory holidays, Easter Monday and Boxing Day

Find an office in your community


Vancouver (Dockside)
180 Main St
Vancouver BC V6A 3V5
Fax: 1 855 771-8726
Vancouver map

Vancouver (Grandview)
2350 Commercial Dr
Vancouver BC V5N 4B7
Fax: 1 855 771-8730
Vancouver map

Vancouver (Kiwassa)
205 Powell St
Vancouver BC V6A 1G3
Fax: 1 855 771-8728
Vancouver map

Vancouver (Mountainview)
300-5550 Fraser St
Vancouver BC V5W 2Z4
Fax: 1 855 771-8725
Vancouver map

Vancouver (Strathcona - Disability)
687 Powell St
Vancouver BC V6A 1H2
Fax: 1 855 771-8727
Vancouver map

Vancouver (West End)
2nd Fl, 1725 Robson St
Vancouver BC V6G 1C9
Fax: 1 855 771-8722
Vancouver map

 Vancouver Island/Coast

Bella Coola (Service BC)
636 Cliff St
Bella Coola BC V0T 1C0
Bella Coola map

730 Grant Ave
Courtenay BC V9N 2T3 
Fax: 1 855 771-8778
Medical Services Only: 1 866 700-2427
Courtenay map

Campbell River
833A 14th Ave
Campbell River BC V9W 4H3
Fax: 1 855 771-8780
Campbell River map

205 Boundary St
Duncan BC V9L 1Y3
Fax: 1 855 771-8773
Duncan map

Nanaimo (North)
101-2100 Labieux Rd
Nanaimo BC V9T 6E9
Fax: 1 855 771-8776
Nanaimo map

Nanaimo (South)
108 Richards St
Nanaimo BC V9R 2S8
Fax: 1 855 771-8775
Nanaimo map

Port Alberni
4070 8th Ave
Port Alberni BC V9Y 4S4
Fax: 1 855 771-8777
Port Alberni map

Port Hardy (Service BC)
8785 Gray St, Bag 11000
Port Hardy BC V0N 2P0
Fax: 1 855 771-8781
Port Hardy map

Salt Spring Island (Service BC)
343 Lower Ganges Rd
Salt Spring Island BC V8K 2V43
Fax: 1 855 771-8773
Salt Spring Island map

Ucluelet (Service BC)
5-1636 Peninsula Rd, Box 609
Ucluelet BC V0R 3A0
Fax: 1 855 771-8777
Ucluelet map

908 Pandora Ave
Victoria BC V8V 3P3
Fax: 1 855 771-8771
Victoria map

Victoria (Service BC)
403-771 Vernon Ave
Victoria BC V8W 9R5
Fax: 1 855 771-8772
Victoria map

Lower Mainland/South Coast

2-4603 Kingsway
Burnaby BC V5H 4M4
Fax: 1 855 771-8738
Burnaby map

New Westminster
202-1015 Columbia St
New Westminster BC V3M 6H6
Fax: 1 855 771-8740
New Westminster map

North Vancouver
1050 Churchill Cres
North Vancouver BC V7P 3M7
Fax: 1 855 771-8731
North Vancouver map

Port Coquitlam (Tri-Cities)
B100-2099 Lougheed Hwy
Port Coquitlam BC V3B 1A8
Fax: 1 855 771-8753
Port Coquitlam map

Powell River
6944 Alberni St
Powell River BC V8A 2C1
Fax: 1 855 771-8779
Powell River map

100-5760 Minoru Blvd
Richmond BC V6X 2A9
Fax: 1 855 771-8734
Richmond map

5498 Wharf Rd
Sechelt BC V0N 3A0
Fax: 1 855 971-8733
Sechelt map

Surrey (Fleetwood)
101-16088 84th Ave
Surrey BC V4N 0V9
Fax: 1 855 771-8746
Surrey map

Surrey (North)
100-13650 102 Ave
Surrey BC V3T 1N6
Fax: 1 855 771-8741
Surrey map

Surrey (Park Place)
130-13749 72nd Ave
Surrey BC V3W 2P2
Fax: 1 855 771-8745
Surrey map

Squamish (Service BC)
1360 Pemberton St
Squamish BC V8B 0A7
Squamish map

Fraser Valley

2684 Trinity St
Abbotsford BC V2S 3S4 
Fax: 1 855 771-8748
Abbotsford map

45540 Yale Rd
Chilliwack BC V2P 2M9
Fax: 1 855 771-8749
Chilliwack map

999 Water St
Hope BC V0X 1L0
Fax: 1 855 771-8751
Hope map

5753 Glover Rd
Langley BC V3A 8H4
Fax: 1 855 771-8747
Langley map

Maple Ridge
22522 Lougheed Hwy
Maple Ridge BC V2X 2V1
Fax: 1 855 771-8752
Maple Ridge map

33276 Second Ave
Mission BC V2V 1K1
Fax: 1 855 771-8795
Mission map


Ashcroft (Service BC)
318 Railway Ave
Ashcroft BC V0K 1A0
Ashcroft map

Clinton (Service BC)
1423 Cariboo Hwy
Clinton BC V0K 1K0
Clinton map

Cranbrook (Service BC)
101-100 Cranbrook St N
Cranbrook BC V1C 3P9
Fax: 1 855 771-8754
Cranbrook map

Creston (Service BC)
1404 Canyon St
Creston, BC V0B 1G0
Creston map

Fernie (Service BC)
401 4th Ave
Fernie BC V0B 1M0
Fernie map

Golden (Service BC)
837 Park Drive, Box 39
Golden BC V0A 1H0
Golden map

Grand Forks (Service BC)
7290 2nd St, Box 850
Grand Forks BC V0H 1H0
Fax: 1 855 571-8700
Grand Forks map

Invermere (Service BC)
625 4th St
Invermere BC V0A 1K0
Invermere map

Kamloops (Seymour St)
631 Seymour St
Kamloops BC V2C 2H1
Fax: 1 855 771-8702
Kamloops map

Kamloops (Sydney Ave)
726B Sydney Ave
Kamloops BC V2B 1M9
Fax: 1 855 771-8703
Kamloops map

Kaslo (Service BC)
312 4th St
Kaslo BC V0G 1M0
Kaslo map

130-1640 Dilworth Dr
Kelowna BC V1Y 7V3
Fax: 1 855 771-8792
Kelowna map

Lillooet (Service BC)
Suite A - 639 Main St
Lillooet BC V0K 1V0
Lillooet map

Merritt (Service BC)
2194 Coutlee Ave, Box 4400
Merritt BC V1K 1B8
Fax: 1 855 771-8704
Merritt map

Nakusp (Service BC)
204 6th Ave NW
Nakusp BC V0G 1R0
Nakusp map

1st Fl, 566 Stanley St
Nelson BC V1L 1N2
Fax: 1 855 771-8757
Nelson map

5917 Airport St, Box 640
Oliver BC V0H 1T0
Fax: 1 855 771-8761
Oliver map

254 Haynes St
Penticton BC V2A 5R9
Fax: 1 855 771-8765
Penticton map

Princeton (Service BC)
10-136 Tapton Ave
Princeton BC V0X 1W0
Princeton map

Revelstoke (Service BC)
1123 Second St West
Revelstoke BC V0E 2S0
Revelstoke map

Salmon Arm
850B 16 St NE
Salmon Arm BC V1E 4S4
Fax: 1 855 671-8762
Salmon Arm map

Sparwood (Service BC)
96 - 117 Red Cedar Dr
Sparwood BC V0B 2G0
Sparwood map

1520 Bay Ave
Trail BC V1R 4B3
Fax: 1 855 771-8757
Trail map

2820 28 St
Vernon BC V1T 4Z6
Fax: 1 855 771-8798
Vernon map

West Kelowna
3685 Hoskins Rd
West Kelowna BC V4T 1P6
Fax: 1 855 771-8764
West Kelowna map

Cariboo/Nechako/North Coast/Northeast

100 Mile House (Service BC)
300 S Highway 97, Box 1600
100 Mile House BC V0K 2E0
Fax: 1 855 571-8700
100 Mile House map

Atlin (Service BC)
170 3rd St, Box 100
Atlin BC V0W 1A0
Atlin map

Burns Lake (Service BC)
161 Hwy 16
Burns Lake BC V0J 1E0
Burns Lake map

Chetwynd (Service BC)
4744 52nd St
Chetwynd BC V0C 1J0
Chetwynd map

Dawson Creek (Service BC)
1201 103rd Ave
Dawson Creek BC V1G 4J2
Fax: 1 866 455-0855
Dawson Creek map

Dease Lake (Service BC)
Block D, Hwy 37
Dease Lake BC V0C 1L0
Dease Lake map

Fort Nelson (Service BC)
5319 50th Ave S
Fort Nelson BC V0C 1R0
Fort Nelson map

Fort St. James (Service BC)
470 Stuart Dr
Fort St. James BC V0J 1P0
Fort St. James map

Fort St. John (Service BC)
10600 100th St
Fort St. John BC V1J 4L6
Fax: 1 866 455-0855
Fort St. John map

Hazelton (Service BC)
2210 Hwy 62
Hazelton BC V0J 1Y0
Hazelton map

Houston (Service BC)
3400 11th St
Houston BC V0J 1Z0
Houston map

Kitimat (Service BC)
795 South Lahakas Blvd
Kitimat BC V8C 1G2
Kitimat map

Mackenzie (Service BC)
64 Centennial Dr
Mackenzie BC V0J 2C0
Mackenzie map

Masset (Service BC)
1666 Orr St, Box 226
Masset BC V0T 1M0
Masset map

300 Robson Centre
McBride BC V0J 2E0
Fax: 1 866 455-0855
McBride map

Prince George
1445 10th Ave
Prince George BC V2L 2L2
Fax: 1 866 455-0855
Prince George map

Prince Rupert
316 3rd Ave W
Prince Rupert BC V8J 1L4
Fax: 1 866 455-0855
Prince Rupert map

Queen Charlotte Haida-Gwaii (Service BC)
216 Oceanview Dr
Queen Charlotte BC V0T 1S0
Queen Charlotte map

159 Kinchant St
Quesnel BC V2J 2R1
Fax: 1 855 771-8701
Quesnel map

Smithers (Service BC)
1020 Murray St, Bag 5000
Smithers BC V0J 2N0
Fax: 1 866 455-0855
Smithers Map

Stewart (Service BC)
703 Brightwell St
Stewart BC V0T 1W0
Stewart map

3250 Eby St
Terrace BC V8G 5H4
Fax: 1 866 455-0855
Terrace map

Valemount (Service BC)
1300 4th Ave
Valemount BC V0E 2Z0
Valemount map

Vanderhoof (Service BC)
189 East Stewart St, Box 1459
Vanderhoof BC V0J 3A0 
Vanderhoof map

Williams Lake
209-540 Borland St
Williams Lake BC V2G 1R8
Fax: 1 855 771-8705
Williams Lake map