Complaints from Child or Family Service Providers
The provincial government offers a consistent, fair and timely vendor complaint review process that:
- Addresses complaints about procurement processes
- Identifies ways to improve procurement processes
Make a Complaint About MCFD Procurement Activities
Step 1: Vendors can submit a complaint in writing about activities from the formal Ministry of Children and Family Development (MCFD) procurement process (complaints cannot be about an informal discussion).
Step 2: Send the completed form to the procurement contact listed on the competition posting – it must be received within 30 business days after notice of competition outcome.
If the procurement contact is unknown, send the form to: Ministry Vendor Complaints
Step 3: Within 3 to 5 business days, your complaint will be confirmed as received and registered – you will receive a reference number to use in all future communication.
Step 4: The procurement contact investigates the complaint and drafts a written response that includes:
- Reasons why a complaint was denied or dismissed, or
- Planned action and rationale if a complaint has merit
The Assistant Deputy Minister reviews the written response and signs it. The vendor should receive the letter within 30 days of submitting their complaint.
Step 5: If a vendor is not satisfied with the outcome, they can request a review by the Procurement Governance Office.