Contact info and support for B.C. Directory of Qualified Laboratories

Help and support is available for B.C. laboratories, accreditation bodies and PT providers.

On this page

• Directory Helpdesk
• EDQAR support
• BCeID Helpdesk
• Natural Resource Information and Digital Services (NRIDS)
• Shared Services BC Service Desk
• Forms

Directory Helpdesk

For general assistance:

• Refer to Laboratory Standards and Quality Assurance (LS&QA)
• Subscribe to Laboratory news and updates
• Email: LabStandards@gov.bc.ca

For specific inquiries, including:

• Process for labs to become qualified and published on the Directory
• Setting up user access to the Directory for:
  • Accreditation bodies, PT providers and laboratories with valid Business BCeID accounts
  • Ministry users with IDIR accounts
• Setting up cross-references for test groups, laboratories and PT providers
• Setting up test group schedules, parameters, etc.
• Resolving data upload issues
• Technical data related questions
• Completing the Data Release Authorization Form (PDF, 2.8MB)

EDQAR support

Environmental Policy and Initiatives Branch

For inquiries related to the Environmental Data Quality Assurance Regulation (EDQAR):

• Email: EDQAR@gov.bc.ca

BCeID Helpdesk

For inquiries related to setting up and administering BCeID accounts:

• Contact the BCeID Helpdesk
• Email: IDIM.Consulting@gov.bc.ca

Natural Resource Information and Digital Services (NRIDS)

For technical support related to:

• Website problems
• System reported errors
• Reporting or inquiring about outages

Contact any of the following:

• The NRM Business Service Desk Portal (requires an IDIR to access)
• Email: NRMenquiries@gov.bc.ca
• Phone: 250-952-6801 (option 1)

Shared Services BC Service Desk

For IDIR support:

• Phone: 250-387-7000
• Email: 77000@gov.bc.ca

Forms

PDF forms available for download:

• Data Release Authorization Form (PDF, 2.8MB)