A permanent cap on fees charged by food delivery companies is now in place. The Food Delivery Service Fee Act and the Food Delivery Service Fee Regulation now applies to food delivery platforms, restaurants and food delivery drivers.
On this page:
This content is a summary of the Food Delivery Service Fee Act and the Food Delivery Service Fee Regulation. It is not legal advice and does not provide an interpretation of the law. In the event of any difference between information on this webpage and the Act, the Act will prevail.
The Food Delivery Service Fee Act provides more cost certainty to restaurant operators. It limits the fees that food delivery platforms can charge for ordering and delivery services. The Act:
The Act limits the amount food delivery platforms can charge restaurant operators for food ordering and delivery services. To be eligible, restaurants must both prepare and serve food in their establishment. Fees charged to restaurants must not exceed 20% of the dollar amount of an order, excluding tax and tips.
Restaurant operators may choose to accept offers for enhanced services. This may result in higher ordering and delivery fees.
We encourage restaurant operators and food delivery platforms to work together to find solutions. If an issue cannot be resolved, restaurants or organizations representing restaurants can submit a complaint.
Before submitting a complaint please confirm the restaurant operator:
To submit a complaint about a food delivery platform please email FDSFA@gov.bc.ca and include:
Your business contact information:
Details of the complaint:
This Act applies to food delivery platforms that during a previous reference period:
Reference periods run from January 1 to June 30 and July 1 to December 31.
Food delivery platforms may offer restaurant operators enhanced services for fees exceeding 20% described above. Enhanced services must:
Examples of enhanced services may include but are not limited to: