Pill press reconsiderations and complaints

The Registrar appointed under the Pill Press and Related Equipment Control Act (PPRECA) may reconsider a decision regarding applications/confirmations or may investigate complaints from the public and organizations relevant to PPRECA matters. Complaint and investigation processes are outlined in the Compliance and Enforcement Policies.

Reconsideration

In accordance with the principles of administrative fairness and section 11 of PPRECA, if the Registrar refuses to grant, or suspends or cancels, a waiver or registration, a person may request the Registrar to reconsider the decision.

The reconsideration must be made in writing and sent to the Registrar via email to PillPressLicensing@gov.bc.ca , or mailed to Security Programs Division, PO Box 9217 Stn Prov Govt Victoria, BC V8W 9J1.

Complaints

As of April 2, 2026, this section of the Pill Press Policies is no longer in force. The Compliance and Enforcement Policies provide detailed information about complaint investigations.

Submitting a Complaint to the Registrar

A person may make a complaint to the Registrar regarding any offence-related matter that relates to the Pill Press and Related Equipment Control Act and Regulation. This includes complaints against businesses or individuals that may own, use, possess, or sell Controlled Equipment.

To make a complaint, complete the Pill Press Complaint Form and email it to PillPressComplaints@gov.bc.ca or mail it to the Security Programs Division, PO Box 9217 Stn Prov Govt Victoria, BC V8W 9J1. If you mail the form, please write “Attention: Compliance and Enforcement” on the envelope.

Submitting a Complaint to the Ombudsperson

If you have concerns about the fairness of administrative processes related to the PPRECA program, you may file a complaint with the Office of the Ombudsperson.