Passenger Transportation Licence Contacts
Last updated on April 22, 2024The Registrar of Passenger Transportation (Registrar) and the Passenger Transportation Board (Board) have distinct responsibilities administering the Passenger Transportation Act.
Registrar of Passenger Transportation
The Registrar of Passenger Transportation administers and issues passenger transportation licences and verifies safety requirements. The Registrar initiates compliance and enforcement actions against both licensed and unlicensed operators.
- Apply for a passenger transportation licence
- Make changes to an existing licence
- Apply for a temporary operating permit
- Update your company/operator information
- Contact the Commercial Passenger Vehicle Program
- Registrar Rules of Practice and Procedure (PDF)
Passenger Transportation Board
The Passenger Transportation Board is an independent tribunal. It’s primary responsibility is to review applications and make decisions for licensing of passenger-directed vehicles (for example, taxis, limousines, shuttle vans, ride hail) and inter-city buses in B.C. The Board also reviews appeals of administrative penalties imposed by the Registrar.
- View the Passenger Transportation Board Weekly Bulletin, a summary of applications, decisions and policies
- Learn about the appeal process and understand the requirements
- Contact the Board
Contact the Commercial Passenger Vehicle Program
| Phone: | 604 527-2198 |
| Victoria: | 250 387-6121 |
| Toll-free (Service BC): | 1 800 663-7867 |
| Fax: | 604 527-2205 |
| Email: | cpv@gov.bc.ca |
| Address: | Suite 200 -1500 Woolridge Street Coquitlam, BC V3K 0B8 |
| Hours: | Monday through Friday, except statutory holidays 8:30am- 4:30pm |
Contact the Passenger Transportation Board
Contact the Board for questions about the Board mandate and processes or appeals of administrative penalties imposed by the Registrar. The Board does not answer questions about decisions.
| Phone: | 250 953-3777 |
| Fax: | 250 953-3788 |
| Email: | ptboard@gov.bc.ca |
| Website: | www.ptboard.bc.ca |
| Mailing address: | Passenger Transportation Board PO Box 9850, STN PROV GOVT Victoria, BC V8W 9T5 |
| Office location: | 202-940 Blanshard Street Victoria, B.C. |
Important Links
Provincial Permit Centre (PPC)
Toll-Free: 1-800-559-9688
Consumer Protection BC
Toll-Free: 1-800-564-9963
ICBC Commercial Vehicle Safety Line
Toll-Free: 1-888-775-8785
Report unsafe buses and taxis