The Registrar of Passenger Transportation (Registrar) and the Passenger Transportation Board (Board) have distinct responsibilities administering the Passenger Transportation Act.

Registrar of Passenger Transportation

The Registrar of Passenger Transportation administers and issues passenger transportation licences and verifies safety requirements. The Registrar initiates compliance and enforcement actions against both licensed and unlicensed operators. The Registrar and their staff work at the Passenger Transportation Branch.

Passenger Transportation Board

The Passenger Transportation Board is an independent tribunal. It’s primary responsibility is to review applications and make decisions for licensing of passenger-directed vehicles (for example, taxis, limousines, shuttle vans, ride hail) and inter-city buses in B.C. The Board also reviews appeals of administrative penalties imposed by the Registrar.


Contact the Passenger Transportation Branch

Contact the Passenger Transportation Branch for questions about applications or compliance and enforcement actions.
Phone: 604 527-2198
Victoria: 250 387-6121
Toll-free (Service BC): 1 800 663-7867
Fax: 604 527-2205
Address: Passenger Transportation Branch
Suite 200 -1500 Woolridge Street
Coquitlam, BC
V3K 0B8
Hours: Monday through Friday, except statutory holidays
8:30am- 4:30pm


Contact the Passenger Transportation Board

Contact the Board for questions about the Board mandate and processes or appeals of administrative penalties imposed by the Registrar. The Board does not answer questions about decisions.

Phone: 250 953-3777
Fax: 250 953-3788
Mailing address: Passenger Transportation Board
Victoria, BC
V8W 9T5
Office location: 202-940 Blanshard Street
Victoria, B.C.