Emergency evacuee guidance during COVID-19

Your Indigenous or local government is responsible for emergency event response within their jurisdiction. This includes coordinating the provision of food, clothing, shelter, transportation and incidentals for evacuees. 

Last updated: June 3, 2021

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Evacuation stages

Depending on the severity of the situation, an evacuation alert or order may be issued. It's important to understand the different stages.

  • Evacuation Alert: Be ready to leave on short notice
  • Evacuation Order: You are at risk. Leave the area immediately
  • Evacuation Rescinded: All is currently safe and you can return home

To be ready, know your hazards and follow PreparedBC's guides to prepare yourself, family, home or business in case an evacuation is ordered.


What to do when you receive an Evacuation Order

During an Evacuation Order, evacuees should do the following:

  1. Follow instructions on where to go provided by your Local Authority or government
  2. Visit Emergency Info BC or follow @EmergencyInfoBC for news and updates
  3. Wait for the evacuation to be rescinded before returning home

Lab-confirmed COVID-19 positive

If you have been lab-confirmed COVID-19 positive and receive an evacuation order to leave home:

  • Connect with your case manager to receive latest health system information pertinent to evacuation
  • Your Indigenous or local government will provide instructions on how register as an evacuee
  • If possible
    • Evacuate by your own vehicle. If you do not have a personal vehicle, ask your case manager for instructions
    • Maintain physical distancing while travelling 
    • Proceed immediately to designated accommodations using the most direct, safe route

Under Self-isolation Order or have symptoms

If you receive an Evacuation Order and are under a Self-isolation Order related to COVID-19 (for example temporary foreign workers (TFW), recently returned to Canada, part of a contact tracing investigation) or have been advised to self-isolate after ​using the B.C. Self-Assessment tool:

  • Applicable to Self-isolation Order only: connect with your case manager for health system information and direction 
  • Tell the person that delivers the evacuation order, that you are self-isolating due to COVID-19
  • If possible evacuate by your own vehicle. If you do not have a personal vehicle follow guidance for public transportation
  • Proceed immediately to designated accommodations or a reception centre (if necessary)
  • Continue to follow the orders of the Public Health Officer 

Where to go if you receive an Evacuation Order

Only travel to ESS support locations designated by your Indigenous or local government. Supports will not be available if you travel to a non-designated location.

If you have a lab confirmed COVID-19 diagnosis speak with your assigned public health case manager.

Evacuees should first look to use their own resources, such as insurance, to support themselves. Staying with friends or family (also referred to as billeting) is not recommended during the COVID-19 pandemic. If you don't have your own resources the ESS program may be able to support you. You must connect with an ESS responder to receive supports from authorized suppliers

Delivery of supports

Each jurisdiction will be different, however some can perform the following support services remotely. 

  • Evacuee registration
  • Needs assessments
  • Providing information
  • Referrals for ESS supports (including food, accommodation, transportation, incidentals and clothing)

If in-person delivery of support is required, ESS responders will follow Public Health Officer orders.

Reception centres

Each jurisdiction has unique needs and operations. If you do go to a modified reception centre you can expect:

  • To be placed in accommodation quickly with further needs assessed after
  • To remain physically distant from other evacuees
  • Clear information posted on reception centre rules
  • Extra precautions taken to ensure your safety