Short-term rental listing removed

On this page:

• Why was my listing removed?
• How platform validation works
• Steps to take if your listing was removed
• Steps to take if you have a strata hotel platform
• Steps to take if you are not required to register
• When will my listing go back up?
• What if my bookings were cancelled?

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Why was my listing removed?

Your listing was removed because it failed platform validation—a required process where short-term rental platforms check if your listing has a valid and active provincial registration number and required fields match between the registry and your listing.

Platform validation helps make sure provincial registration numbers are not being misused or duplicated by invalid hosts attempting to break the rules.  

If your platform validation fails, and you have a valid provincial registration number, you can take action to get your listing back online.  

If your listing failed platform validation you must take action to have your listing reinstated.

How platform validation works

Short-term rental platforms match your listing details with your registration on the Short-term Rental Registry: 

• Registration number 
• Active registration (not expired, suspended, or cancelled) 
• Address information, including unit number, street number, and postal code

Validation fails if:​

• The address on your listing doesn’t exactly match the information on the Registry (even small typos count) 
• You didn’t include a valid registration number 
• Your registration is expired, suspended, or cancelled

Steps to take if your listing was removed 

Steps to take if you have a strata hotel platform 

If you have registered as a strata hotel platform (not an individual host of a strata hotel unit):  

• Log into your STR Registry Dashboard. 

• Check that your registration is active/registered (and not expired or cancelled). 

Write down your:    

• Registration number  
• Primary Building Address (not mailing address)
• These must match exactly with what is entered on the platform where your listing is advertised.  

Steps to take if you are not required to register 

Short-term rentals that are exempt from registration should not be removed by platforms.   

Important:   

• All short-term rentals in B.C. must be registered, unless you qualify for an exemption.   

• Being exempt from the principal residence requirement does not mean you’re exempt from registration.  

• Check the list of exemptions to confirm if you qualify.  

Tips if your listing was removed in error:  

• Make sure you have notified the platform that your listing is exempt from registration (e.g. select an exemption category when managing your listing).  

• Reach out to the platform’s support team if you need help. 

When will my listing go back up? 

After you update your listing with correct registration information, the platform will try to validate it again. 

• If it passes validation, your listing will be re-posted.  

• For smaller platforms, you may need to follow up directly to get your listing back online.  ​

What if my bookings were cancelled? 

If your bookings were cancelled, you can start accepting new ones after your listing passes platform validation. 

• Note: Some platforms may help with re-booking, depending on their policies —contact your platform for details.