2.5 Changes to PharmaNet Connections

General Policy Description

All PharmaCare providers must inform PharmaCare of any changes to their means of connecting to PharmaNet, such as software changes or changes to the equipment used to connect to PharmaNet.

All changes must be reported to the appropriate Ministry representatives before the change is made so that they can update their records to preserve the provider’s connection to PharmaNet. Unanticipated changes should be reported as soon as possible afterwards to preserve or restore the provider’s connection.

Policy Details

Types of change to report

The following types of changes must be reported:

Types of change to report

Changes to local system software	Upgrade to a new version Change from one vendor's software to another vendor's
Changes to means of connection	Change from SPAN/BC to connection over the internet via HN Secure Installing new modem or router
Renovations or relocations that affect equipment	For SPAN/BC connections: renovations that affect Ministry-installed telecommunications equipment (e.g., modem, router and cabling) or connection/demarcation points For HN Secure connections over the internet: installation of a new router or modem; change in an organization's internet protocol (IP) address
Network additions or modifications	Adding new workstations or Internet protocol (IP) addresses Implementing a secure wireless Local Area Network
Closures	Closing a site Decommissioning access to PharmaNet at a site

Who to contact about the change

Unless otherwise specified, the authorized representatives should contact the appropriate Ministry or HIBC representatives when dealing with changes to their organization’s PharmaNet connection.

Who to contact about the change

B.C. community pharmacies Hospital in-patient and out-patient pharmacies Device providers (except for insulin pump manufacturers/distributors)	Contact PharmaCare Help Desk
Hospital emergency departments Health authority facilities Insulin pump manufacturers/distributors Community health practices	Contact Health Data Access Services (DAS), Ministry of Health

Providers may also have to submit details about their proposed changes on the HLTH 5433 - PharmaCare Provider Change (PDF, 746KB) form.

Required prior notice timelines

Depending upon the type of change being made, the Ministry may need up to 50 business days to process the change.

To determine how much time a proposed change will take, contact PharmaCare Help Desk.