2.5 Changes to PharmaNet Connections
General Policy Description
All PharmaCare providers must inform PharmaCare of any changes to their means of connecting to PharmaNet, such as software changes or changes to the equipment used to connect to PharmaNet.
All changes must be reported to the appropriate Ministry representatives before the change is made so that they can update their records to preserve the provider’s connection to PharmaNet. Unanticipated changes should be reported as soon as possible afterwards to preserve or restore the provider’s connection.
Types of change to report
The following types of changes must be reported:
|Changes to local system software||
|Changes to means of connection||
|Renovations or relocations that affect equipment||
|Network additions or modifications||
Who to contact about the change
Unless otherwise specified, the authorized representatives should contact the appropriate Ministry or HIBC representatives when dealing with changes to their organization’s PharmaNet connection.
||Contact PharmaCare Information Support, HIBC|
||Contact Health Data Access Services (DAS), Ministry of Health|
Providers may also have to submit details about their proposed changes on the HLTH 5433 - PharmaCare Provider Change (PDF, 746KB) form.
Required prior notice timelines
Depending upon the type of change being made, the Ministry may need up to 50 business days to process the change.
To determine how much time a proposed change will take, contact Information Support at HIBC.