Frequently Asked Questions
Last updated on September 14, 2026Answer to most frequently asked questions about Enterprise Grant Management Portal.
On this page
- Why do I see an error upon login?
- Why can't I update my information?
- Why can't I update contact information?
- Why can't I update an address?
- Why can't I see payments for my program?
Why do I see an error upon login?
If you see an “Authentication state mismatch” warning:
- Clear your browser cache
- Try signing in again
- If the error continues, use an incognito or InPrivate window
Why can't I update my information?
You cannot update your information if the system finds more than one profile linked to your sign-in account in the same program.
Contact the program team to merge your profiles. You can find the support email address in the yellow message below the page header.
Why can't I update contact information?
To change a contact information from a submitted form, contact the program team. An information icon marks records that you cannot change. On a tablet or mobile device, a message may appear instead.
Why can't I update an address?
To update an address from a submitted form, contact the program team. An information icon marks addresses that you cannot change. On a tablet or mobile device, a message may appear instead.
Why can't I see payments for my program?
Each program workspace can choose whether to show the Payments menu. If you do not see this menu, it is not available for that program.