155 - Appreciation, Complaints, Invitations

Records relating to general complaints, invitations, and expressions of appreciation, congratulation, sympathy, and regret. This primary also covers investigations conducted by the Office of the Ombudsperson.

Records types include correspondence and reports.

For general inquiries, see primary 320.

non-OPR NOTE: Offices will retain non-OPR copies of records for SO nil DE

Records Series OPR  
  A SA FD  
155-00 Policy and procedures SO  nil DE  
155-01 General CY+2y  nil DE  
155-04 Acknowledgements and regrets
(covers letters of appreciation/thanks, condolences and apologies, and letters of congratulation)
SO  nil DE  
155-05 Complaints or criticism
SO = upon resolution, and no longer required for reference purposes
NOTE: Classify records relating to the monitoring of specific cases under secondary -30.
SO  nil DE  
155-08 Invitations and greetings
(covers greetings, messages, cards, invitations, and letters of introduction)
SO  nil DE  
155-20 Ombudsperson’s investigations
SO = upon completion of investigation
FR = The government archives will fully retain one copy of each Ombudsperson’s investigation because they document significant interaction between the government and the public, and how disputes about government actions arise and are resolved.
155-30 Complaint case files
SO = upon resolution of complaint
SO+1y nil  DE PIB

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