Design Your Service Experience
Create a service experience that provides value for your clients. Find out directly from them what they need and how they like to access your services (e.g. online, in person, by phone, etc.).
This makes it easier to know what types of service delivery options to provide, what platforms to use or what kind of identity and authentication services you require.
Use the government’s standard process for user experience and service design. Get more guidance for creating content and services that work for your clients: