COS compliments and complaints process

On this page

• How to submit a compliment
• If you're considering a complaint
• How our process works
• How to submit a complaint
• Past complaints and oversight

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Every day, the Conservation Officer Service (COS) is building on its vision to be a progressive and respected leader in environmental compliance and enforcement, shared stewardship and public safety.

Conservation officers are dedicated individuals with a desire to protect B.C.’s environment, fish and wildlife resources.

The COS recognizes that maintaining public trust and confidence in the communities it serves is essential.

Public feedback is welcomed and encouraged.

How to submit a compliment

If you would like to pass along a compliment to a conservation officer, or would like to share a positive experience, we would appreciate hearing from you.

We're proud of the dedicated officers who make up the Conservation Officer Service and thank you for your comments.

If you would like to provide a compliment, please email the COS at Conservation.Officer.Service@gov.bc.ca.

If you're considering a complaint

The COS takes every complaint seriously.

Complaints are addressed according to the COS complaints process, which is outlined below.

If you're considering making a complaint, you'll be asked to provide:

• An explanation of the incident, with as much detail as possible
• The date, time and location of the incident, and
• The name of officer(s) involved, if a complaint about officer misconduct

How our process works

• All complaints are promptly reviewed to determine whether or not they're admissible under the COS Complaints Policy
• If a complaint is accepted, the COS will contact you to discuss options for resolving the complaint, which may include formal or informal resolution
  • You'll also be notified if your complaint is determined to be inadmissible
• If an informal resolution is deemed appropriate, the COS will work with you to find a mutually agreeable solution
• If a formal investigation is appropriate, an investigator will be assigned
  • Once the investigation concludes, the discipline authority will notify you of the decision
• Should a misconduct complaint be substantiated, any disciplinary or corrective measures imposed will be in accordance with the Collective Agreement for unionized employees and applicable human resource policies
  • The COS is committed to an approach that seeks to correct and educate officers, whenever appropriate

For complete details, review the COS Complaints Policy (PDF, 1.1MB).

For related information, review the COS Policy: Code of Professional Conduct (PDF, 634KB).

How to submit a complaint

Complete the COS Complaint Form (PDF)

If you require assistance with filing a complaint, please contact the COS at Conservation.Officer.Service@gov.bc.ca.

Past complaints and oversight 

Learn more about past complaints received by the COS and what oversight mechanisms are involved in the complaints process.