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ProPASS Victoria

Last updated on February 14, 2024

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Cost

ProPASS is a monthly cost that is spread evenly over 24 pay periods for the year, bi-weekly. On a month with three pay days, the deductions will only occur on the first two pay days of the month. If an employee exits early, they may have the full month cost deducted on one pay cheque.  ProPASS will be active and available for use until the last day of the calendar month of exit.

ProPASS cost details are found at BC Transit Victoria.

How to enroll

BC Public Service employees

  1. Complete the ProPASS Victoria Enrolment form (PDF, 115KB)

  2. Submit the completed form through an AskMyHRRestricted Access service request using the categories Myself > Submit a Form or Document > Pay/Overtime Form

  3. Payroll will respond back to the service request with your Umo Benefit Code which is required to activate either the mobile App or Umo physical card

    • Note:  You can start using Umo as soon as you have activated the App or Card

    • Enrollment deductions begin the pay period closest to the start of calendar month, based on when the enrollment form is processed

BC Public Service auxiliary employees

  1. Complete the ProPASS Auxiliary Employee Employment Confirmation (DOC, 269KB). It must be signed by your hiring manager or supervisor

  2. Complete the ProPASS Victoria Enrolment form (PDF, 115KB)

  3. Submit both the completed ProPASS Auxiliary Employee Employment Confirmation and the ProPASS Victoria Enrolment form form through an AskMyHRRestricted Access service request using the categories Myself > Submit a Form or Document > Pay/Overtime Form

  4. Payroll will respond back to the service request with your Umo Benefit Code which is required to activate Umo; refer to “How do I activate and use Umo”

Umo Frequently Asked Questions

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What is the difference between ProPASS and Umo?

ProPASS is the employer program that allows for discounted bus passes to be purchased by BC Public Service employees through payroll deductions. Umo is BC Transit’s new contactless electronic fare system to access ProPASS.

 

I’m unsure if I should use the Umo app or card, which one is recommended?

As the app provides riders with additional travel tools including real-time information, maps, and alerts, it is BC Transit’s recommended product for riders with access to a mobile device.

 

Am I able to use both the Umo app and card at the same time interchangeably?

No. Security features in the Umo system prohibit two fare methods to be linked to an account at one time.

 

Can I change from using the Umo card to using the Umo app and vice versa?

Umo fare methods cannot be used interchangeably, and you must choose only one.

To swap from a Umo card to the Umo app: If you have an active Umo card, you can download the Umo Mobility app and follow the app’s instructions to transfer your card to the app. Once the transfer has been completed the card will be void and unable to be used again.

To swap from the Umo app to a Umo card: To transfer your app to a Umo card, please pick up a Umo card as detailed below: “Activating Umo - Umo Card”.  Once you have the card, call Umo Customer Service at 877-380-8181.

 

Do I have to create a Umo account to use the app?

Yes, you need to create an account with a unique username like an email address or phone number to use the app. BC Transit recommends using an email address as your username.

 

How do I activate and use Umo?

Choose one of the following payment methods:

Option 1: Umo App

  1. Download the Umo Mobility app for free from the Apple App or Google Play store by searching “Umo Mobility”
  2. Follow the app’s instructions to create an account
  3. In the app, on the Directions tab select Redeem Benefit from the top menu
  4. Tap Change Agency to select your transit system
  5. Enter the unique benefit code provided to you to redeem your ProPASS

Or Option 2: Umo Card

  1. Pick up a free Umo card from a BC Transit vendor
    Once you have the card:
  2. Visit the Umo Passenger Portal at ca.umopass.com
  3. Follow the portal’s instructions to register your Umo card and create an account
  4. In the account, open the left menu and click Change Agency to select your transit system
  5. Select My Wallet, Redeem Benefit Code and enter the unique benefit code provided to you to redeem your ProPASS

Using Umo

  • Umo App: Select Validation Code to display your account’s dynamic QR code. Aboard the bus, present your QR code to the centre of the Umo validator
  • Umo Card: Tap your card at the base of the validator

You’ll know your ProPASS was accepted when you see the Umo validator’s green checkmark.

 

Do I need to use cellular data to use the Umo app?

No. The mobile app does not need to use data to validate your fare.

 

Guidelines

Umo will be active as soon as the employee has completed the “Activation Process”. ProPASS payroll deductions begin at the start of the pay period in which the enrollment form is processed. Employees will be notified of when deductions will begin.

ProPASS enrollment is a minimum of one (1) year from the start date.  

The only exceptions for early cancellation are:

  • Employee relocation or termination
  • Circumstances authorized by the payroll department such as maternity or parental leave, LTD (Long-term Disability) or WCB (Worker’s Compensation Board) Time Loss Claims

For working employees over the age of 65, it's recommended you exit the ProPASS program and purchase a 30 Day Concession. It costs less than an adult ProPASS.

Terminate a pass

ProPASS is continuous (no expiry date) and payroll deductions will only end when you have submitted the ProPASS Victoria Exit form (PDF, 71KB) through an AskMyHRRestricted Access service request.

  1. Complete the ProPASS Victoria Exit form (PDF, 71KB)​
  2. Submit completed form with an AskMyHRRestricted Access service request using the categories Myself > Submit a Form or Document > Pay/Overtime Form

Employees will be notified when payroll deductions will end. 

Lost or stolen pass

Contact BC Transit Lost and Found at 250-995-5637.

Contact information

Bus Pass Administrator

Address
Block E, 2261 Keating Cross Road Saanichton BC V8M 2A5