ProPASS Kamloops

Last updated on October 4, 2024

BC Transit has implemented a new electronic fare system referred to as Umo effective October 1, 2024.

  • Cardholders were contacted directly with activation instructions
  • Cardholders have until November 15, 2024 to activate Umo

On this page

Cost

ProPASS is a monthly cost spread evenly over 24 pay periods for the year, bi-weekly.

  • On a month with three pay days, the deductions will only occur on the first two pay days of the month
  • If an employee exits early, they may have the full month cost deducted on one pay cheque
  • ProPASS will be active and available for use until the last day of the calendar month of exit

Family passes: employees can have up to two additional passes for adult family members who live with them.

ProPASS cost details are found at BC Transit Kamloops.

How to enrol

BC Public Service employees

  1. Complete the ProPASS Kamloops Enrolment form (PDF, 91KB)
  2. Submit the completed form through an AskMyHR (IDIR restricted) service request.  The service request subject line must contain either the word “ProPASS” or “Bus Pass” or “Umo”
  3. Payroll will respond to the service request with your Umo Benefit Code which is required to activate either the mobile app or Umo physical card. Payroll deductions begin as soon as payroll sends your Benefit Code even if you haven't activated it yet
    • Note: you can start using Umo as soon as you have activated the app or card
    • Enrolment deductions begin the pay period closest to the start of calendar month, based on when the enrolment form is processed

BC Public Service auxiliary employees

  1. Complete the ProPASS Auxiliary Employee Employment Confirmation (DOC, 269KB). It must be signed by your hiring manager or supervisor
  2. Complete the ProPASS Kamloops Enrolment form (PDF, 91KB)
  3. Submit both the ProPASS Auxiliary Employee Employment Confirmation and the completed ProPASS Kamloops Enrolment form through an AskMyHR (IDIR restricted) service request. The service request subject line must contain either the word “ProPASS” or “Bus Pass” or “Umo”
  4. Payroll will respond to the service request with your Umo Benefit Code which is required to activate Umo; refer to “How to activate and use Umo"

Quick facts

 

Guidelines

Umo is active as soon as the employee completes the activation process. ProPASS payroll deductions start the pay period the enrolment form is processed. Employees are notified when deductions begin.

ProPASS enrolment is a minimum of four months from the start date.  

The only exceptions for early cancellation are:

  • Employee relocation or termination
  • Circumstances authorized by the payroll department such as maternity or parental leave, Long-term Disability (LTD) or Worker’s Compensation Board (WCB) Time Loss Claims

Working employees over the age of 65 are encouraged to exit the ProPASS program and purchase a 30 Day Concession. It costs less than an adult ProPASS.

Suspend a pass

You can suspend your pass for a minimum of three months if you take a leave from work, such as maternity or parental leave, or a leave due to disability or injury.

To suspend your pass

Submit an AskMyHR (IDIR restricted) service request. The service request subject line must contain either the word “ProPASS” or “Bus Pass” or “Umo.”

In the service request include the leave you will be on, such as maternity, parental or leave due to a disability or injury.

To reactivate a suspended pass

To reactivate a suspended pass:

  • Submit an AskMyHR (IDIR restricted) service request with your reactivation date
  • The service request subject line must contain either the word “ProPASS” or “Bus Pass” or “Umo”
  • You will be issued a new Benefit Code that will require activation

Terminate a pass

ProPASS is continuous (no expiry date) and payroll deductions only end when you submit the ProPASS Kamloops Exit form (PDF, 71KB) through an AskMyHR (IDIR restricted) service request.

  1. Complete the ProPASS Kamloops Exit form (PDF, 71KB)
  2. Submit the completed form through an AskMyHR (IDIR restricted) service request.  The service request subject line must contain either the word “ProPASS” or “Bus Pass” or “Umo”

You will be notified when payroll deductions will end.

Lost or stolen pass

Contact BC Transit Kamloops Lost and Found at 250-376-6376

Note: Replacement cards may be subject to a fee.

Contact information

Umo Customer Service Phone
877-380-8181
Bus Pass Administrator Address
3980 Quadra Street,
Victoria, BC V8X 1J9