Last updated: October 20, 2021
Open Enrolment is the annual opportunity to update your benefits coverage from October 25 to November 10, 2021 with changes taking effect January 1, 2022.
There are no changes to the Flexible Benefits Program for plan year 2022.
You'll receive an email on October 25 with instructions on how to update your coverage in Employee Self Service.
Learning centre offers flexible benefits webinar
One-hour benefits webinars, delivered via MS Teams, are now available through the Learning Centre.
If you have questions or want to learn more about your benefits program, please consider attending one of these sessions.
New claim notifications and digital explanation of benefits
Canada Life has made 3 updates on how you can receive information about your claims.
- New claim notifications
You’ll now be notified by text or email, instead of through the mail, when you get a prescription filled using your pay-direct drug card or when your health care provider submits a claim for you. These notifications will help you know when a claim has been made on your plan and serve as an additional layer of protection against potential fraud.
- Get your explanation of benefits online
You’ll now receive your explanation of benefits online through GroupNet for plan members when you get a prescription filled using your pay-direct drug card. This will replace the paper version you usually get in the mail and assist you with getting your information faster. If you haven’t signed up for electronic details through GroupNet for plan members, you'll continue to receive a paper copy.
- Find out how much you’ll be covered for dental work while you're at the dentist
When you require dental work, your dentist can submit a request for an estimate of coverage to Canada Life and receive a response back while you wait. You no longer need to wait to get a paper copy in the mail.
You can log in to GroupNet for plan members to view your full claims history and get more information about your coverage and balances.
You can also contact Canada Life at 1-855-644-0538.