Family Justice Services Division feedback process

Family Justice Services Division is committed to service excellence. Your feedback will help us improve our services.

How to make a complaint

Please review our Family Justice Services Division Complaint Management policy (PDF, 228KB) and fill out the complaint form (PDF, 815KB) to share your thoughts.

Please note that some web browsers may not support all the features of PDF forms, such as fillable fields, and may produce errors.  We recommend you download the form and open it using the latest version of Adobe Acrobat Reader.

What you can expect

  • We will review your complaint and determine how to proceed.
  • We aim to let you know we’ve received your complaint within 2 working days to let you know your complaint has been received.
  • We may contact you for more information.
  • Our goal is to find a resolution within 20 working days.

Complaints outside Family Justice Services Division authority

We are unable to accept complaints related to the actions or a decision of the judiciary, actions of Law Society members, the outcome of a hearing/process, or services delivered by another agency.

Collection of personal information

The collection of your personal information by Family Justice Services Division is authorized as per section 26(c) of the Freedom of Information and Protection of Privacy Act and will be used for the purpose of responding to your complaint.

If you have any questions about the collection, use, or disclosure of personal information, please contact the Senior Policy Analyst at FJSD.Complaints@gov.bc.ca.