Family Justice Services Division feedback process
Last updated on September 3, 2021Family Justice Services Division is committed to service excellence. Your feedback will help us improve our services.
How to make a complaint
Please review our Family Justice Services Division Complaint Management policy (PDF, 228KB) and fill out the complaint form (PDF, 815KB) to share your thoughts.
Please note that some web browsers may not support all the features of PDF forms, such as fillable fields, and may produce errors. We recommend you download the form and open it using the latest version of Adobe Acrobat Reader.
What you can expect
- We will review your complaint and determine how to proceed.
- We aim to let you know we’ve received your complaint within 2 working days to let you know your complaint has been received.
- We may contact you for more information.
- Our goal is to find a resolution within 20 working days.
Complaints outside Family Justice Services Division authority
We are unable to accept complaints related to the actions or a decision of the judiciary, actions of Law Society members, the outcome of a hearing/process, or services delivered by another agency.
Collection of personal information
The collection of your personal information by Family Justice Services Division is authorized as per section 26(c) of the Freedom of Information and Protection of Privacy Act and will be used for the purpose of responding to your complaint.
If you have any questions about the collection, use, or disclosure of personal information, please contact the Senior Policy Analyst at FJSD.Complaints@gov.bc.ca.
The justice access centres are the place to go when you need help with family and civil law issues that affect your everyday life, such as separation or divorce, income security, employment, housing or debt.
Learn more about justice access centres.
Family justice counsellors work in communities across the province to provide services to British Columbians going through separation or divorce.
Learn more about family justice counsellors.
Parenting After Separation is for B.C. parents and other family members who are dealing with family issues including guardianship, parenting arrangements, contact, child support and spousal support.
Learn more about the Parenting After Separation Program.