PRIME Application Guide

This web page was created for PharmaNet software vendors, to help them support their clients.

If you need PharmaNet to deliver direct patient care, or are supporting PharmaNet users in your workplace, you will find all the information you need at these links: 


This guide shows PharmaNet software vendors and community health practice administrators the PRIME application windows so that they can better support their clients and staff.

Note that the application has variations depending on whether a regulated user (e.g., physician, nurse practitioner) or non-regulated (LPN, MOA) user is enrolling. 

For the purposes of this guide, we've highlighted some items with a red rectangle.

1. PRIME landing page

PRIME screen 1

Click on Begin Enrolment to start.

Before starting, the enrollee should have their BC Services Card set up on their mobile device. How to set up a Mobile Card.

The enrollee should also have their college licence number and expiry date, if applicable.

2. BC Services Card login: choose how to log in

PRIME guide step 2

Select Use a mobile card.

Most users will log in with a mobile BC Services Card; however, there is also the option to use a USB card reader if the enrollee does not have a mobile device.

For more information about options for logging in with a BC Services Card, visit https://www2.gov.bc.ca/gov/content/governments/government-id/bc-services-card/log-in-with-card.

3. BC Services Card login: enter pairing code in mobile device

PRIME guide step 3

The enrollee opens the BC Services Card app on their mobile device and selects Enter Pairing Code. The enrollee then enters the code that is displayed on the BC Services Card log in screen and selects Continue.

The app will then proceed to the next screen.

4. BC Services Card login: choose to have their mobile device remembered

PRIME guide step 4

The enrollee is asked to choose whether or not to have their device remembered, so that they can skip the pairing step next time they log in. 

Click Continue.

5. Confirm BC Services Card information shared with PRIME

PRIME guide step 5

This screen displays the information that is shared between the enrollee’s BC Services Card and the PRIME application.

Click Continue.

6. PRIME: collection of personal information notice

PRIME guide step 6

The enrollee is now inside the PRIME application. This screen shows a Collection of Personal Information Notice. It also displays the contact information of the PRIME Support team.

Click Next.

7. PRIME: enrollee information (1 of 2)

PRIME guide step 7

The enrollee’s name, date of birth and address is automatically populated.

If the enrollee’s college licence is registered with a different name than what is on their BC Services Card, the enrollee should select I have a preferred name.

There is also an option to provide a preferred address.

8. PRIME: enrollee information (2 of 2)

PRIME guide step 8

The enrollee must enter a phone number and email address. There is an option to include a phone number for SMS notifications.

Click Save and Continue.

9. PRIME: College licence information

PRIME guide step 9

The College Licence Information screen is where the enrollee enters their College licence information, if applicable. (The College Licenses field defaults to None.) Click on the College Licences field to open the drop-down menu

10. PRIME: College licence information for a regulated user (1 of 2)

PRIME guide step 10

For regulated users of PharmaNet, select the applicable college licence type (example shown: College of Physicians and Surgeons of BC).

Click Save and Continue.

11. PRIME: College licence information for a regulated user (2 of 2)

PRIME guide step 11

The College Number field is automatically populated when a college licence type is selected.

The enrollee enters their Licence Number.

Next, the enrollee selects the Licence Class from the drop-down list.

The enrollee enters the Next Renewal Date.

Click Save and Continue.

12. PRIME: College licence information for a non-regulated user (1 of 2)

PRIME guide step 12

The College Licences field defaults to None.

For non-regulated users (i.e., those who will access PharmaNet on behalf of a regulated user), click Save and Continue.

13. PRIME: College licence information for a non-regulated user (2 of 2)

PRIME guide step 13

Non-Regulated Users are asked to enter their Job Title. Click on the Job Title field to open a drop-down list of common job titles or to manually enter a job title.

Click Save and Continue.

14. PRIME: organization information

PRIME guide step 14

Click the Organization Type field and select from the list of available Organization Types. Currently, only Community Practice is available in PRIME.

Click Save and Continue.

15. PRIME: self-declaration

PRIME guide step 15

Answer the Self Declaration questions by selecting either No or Yes.

If the enrollee selects Yes, a text box will appear and the enrollee will be asked to provide further details.

Click Save and Continue.

16. Enrolment review (1 of 2)

PRIME guide step 16

The enrollee reviews the information provided in the application.

Click the pencil icon to edit the information in a given section.

17. Enrolment review (2 of 2)

PRIME guide step 17

The enrollee clicks the check box to certify that all information provided is true and complete.

Click Submit Enrolment.

18. Submit enrolment

PRIME guide step 18

A pop-up window appears to confirm the enrolment submission.

Click Submit Enrolment.

19. Enrolment submission – outcome 1 of 2

PRIME guide step 19

The enrollee will see one of two potential outcomes when the enrolment is submitted. One potential outcome is a screen that says Submission Received. This means the submission is under review by the Ministry, and the enrollee will be contacted once the application has been reviewed.

The enrollee can log out of the application and must return and proceed to the next steps once the Ministry has been in contact.

20. Enrolment submission – outcome 2 of 2

PRIME guide step 20

The enrollee sees one of two potential outcomes when the enrolment is submitted. The second potential outcome is a screen that says You’ve Been Approved. This means the submission has been automatically adjudicated and approved.

Click Continue.

21. Terms of access (1 of 2)

PRIME guide step 21

The enrollee reviews the Terms of Access (scroll down).

22. Terms of access (2 of 2)

PRIME guide step 22

Once the enrollee has reviewed the Terms of Access, click on I have read the PharmaNet User Terms of Access.

 

Then click Accept Terms of Access.

23. Terms of access confirmation

PRIME guide step 23

A pop-up window appears. Confirm by clicking Accept Terms of Access.

24. Next steps

PRIME guide step 24

The Next Steps page contains instructions on how to send the enrollee’s approval from PRIME to the PharmaNet Administrator.

The PharmaNet Administrator is the person at the clinic who is responsible for communicating with the software vendor to set up PharmaNet access at the clinic.

The enrollee enters the email address of the PharmaNet Administrator, then clicks Send.

25. Next steps confirmation

PRIME guide step 25

A pop-up window appears. Confirm by clicking Send.

26. Confirmation sent

PRIME guide step 26

The enrollee will see a screen that confirms the approval notification has been sent to the PharmaNet Administrator.

The process is now complete.

If the enrollee would like to leave feedback, click on the feedback button in the lower right corner of the screen.

27. Get support

Questions about PRIME should be directed to 1-844-397-7463 or to primesupport@gov.bc.ca.

This guide shows how to register a site for PharmaNet access.

Note that the application has variations depending on whether a regulated user (e.g., physician, nurse practitioner) or non-regulated (LPN, MOA) user is enrolling. 

For the purposes of this guide, we've highlighted some items with a red rectangle.

1. Site registration for PharmaNet access: landing page

step 1

Click on Access Registration to start.

Before starting, the Signing Authority should have their BC Services Card set up on their mobile device. How to set up a Mobile Card.

2. BC Services Card login: choose how to log in

step 2

Select Use a mobile card.

Most users will log in with a mobile BC Services Card; however, there is also the option to use a USB card reader if the Signing Authority does not have a mobile device.

For more information about options for logging in with a BC Services Card, visit Use a BC Services Card to Access Services Online.

3. BC Services Card login: enter pairing code in mobile device

step 3

The Signing Authority opens the BC Services Card app on their mobile device and selects Enter Pairing Code. The Signing Authority then enters the code that is displayed on the BC Services Card log in screen and selects Continue.

The app will then proceed to the next screen.

4. BC Services Card login: choose to have the mobile device remembered

step 4

The Signing Authority is asked to choose whether or not to have their device remembered, so that they can skip the pairing step next time they log in. 

Click Continue.

5. Confirm BC Services Card information shared with PRIME

step 5

This screen displays the information that is shared between the Signing Authority's BC Services Card and the PRIME application.

Click Continue.

6. PRIME: collection of personal information notice

step 6

The Signing Authority is now inside the PRIME application. This screen shows a Collection of Personal Information Notice. It also displays the contact information for Health Insurance BC.

Click Next.

7. PharmaNet site registration: Signing Authority information

step 7

The Signing Authority’s name, date of birth and address are automatically populated.

If the Signing Authority has a different name than what is on their BC Services Card, the Signing Authority should select I have a preferred name.

There is also an option to provide a preferred address.

The Signing Authority provides their contact information.

Click Save and Continue.

8. PharmaNet site registration: organization information

step 8

The Signing Authority must enter their organization's name and registration ID.

If the organization does business under a different name than what they have entered, the Signing Authority must provide a "doing business as" name.

Click Save and Continue.

9. PharmaNet site registration: care setting and vendor

step 9

The Signing Authority identifies the type of care setting their site operates and the software vendor their site uses.

Click Save and Continue.

 

10. PharmaNet site registration: business licence

step 10

Scan and upload a copy of the site's business licence.

If the organization does business under a different name than what the Signing Authority has entered, they must provide a "doing business as" name.

Click Save and Continue.

11. PharmaNet site registration: hours of operation

step 11

Specify the days and times the site is open for business.

Click Save and Continue.

12. PharmaNet site registration: practitioners requiring remote PharmaNet access

step 12

If applicable, list all practitioners requiring remote access to PharmaNet.

If not applicable, click Save and Continue.

13. PharmaNet site registration: PharmaNet administrator information

step 13

The PharmaNet administrator is asked to enter their name, job title, and contact information.

Click Save and Continue.

14. PharmaNet site registration: privacy officer information

step 14

The privacy officer is asked to enter their name, job title, and contact information.

Click Save and Continue.

15. PharmaNet site registration: technical support contact information

step 15

The technical support individual is asked to enter their name, job title, and contact information.

Click Save and Continue.

16. PharmaNet site registration: organization agreement

step 16

The Signing Authority downloads a copy of the organization agreement by clicking the Download Agreement button.

The Signing Authority prints a copy of the organization agreement, signs it, and uploads it back to PRIME.

17. PharmaNet site registration: application submission confirmation

step 17

The Signing Authority will see a screen that confirms their PharmaNet site registration.

This means the submission is under review by the Ministry, and the Signing Authority will be contacted once the application has been reviewed.

The Signing Authority may now log out of the application and must return and proceed to the next steps once the Ministry has been in contact.

18. Get support

Questions about PRIME should be directed to 1-844-397-7463 or to primesupport@gov.bc.ca.