Client Registry Support - ECR.06

The Registries Line of Business must be contacted if:

• a date of death has been applied to the client in error
• data has been entered into the wrong client record
• it is suspected that a patient has a duplicate record in the Client Registry
• search results indicate there may be multiple PHN's assigned to a patient
• the Client Registry rejected the update because the client record is in a potential "overlay" status
  Note: An overlay is caused when a significant change has been made to a client record which may indicate that it is not the same person.
• the Client Registry sends a notification that the PHN entered from a B.C. health card (B.C. Services Card or CareCard) does not exist
• the patient requests to have a confidentiality mask applied to their Client Registry record; or
• for any other data quality issues

Contact the Registries Line of Business Help Desk at:

• 250-952-9137; or
• HLTH.REGISTRIESADMIN@gov.bc.ca

This contact should not be provided to clients.