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Home/Health/Practitioner & Professional Resources/Health Information Exchange (HIE) Systems/User Training Material/Client Registry Education Material for Medical Practices

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  • User Training Material

Client Registry Education Material for Medical Practices

Last updated on February 27, 2019

Table of Contents

Introduction to the Client Registry - ECR.01

  • Important Facts
  • Expectations

Confirm a Patient's Identity - ECR.02

  • Identifying a Patient
  • Fraudulent Use of PHN

Find a Patient in the Client Registry - ECR.03

  • Existing Patients
  • New Patients to your Practice
    • Patient with PHN
    • Patient without PHN
  • Confidentiality Masking
  • Selecting the Correct Client

Updates to Patient Demographics - ECR.04

  • Declared and Documented Identities
  • Name Changes
  • Date of Birth Updates
    • Gender Changes
    • Client Addresses
  • Special Circumstances
  • Canada Post Addressing Standards
  • Date of Death

Creating a PHN - ECR.05

  • All Patients Need a PHN
  • Patients from Out-of-Province
  • Newborns
  • PHN Created in Error

Client Registry Support - ECR.06

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The B.C. Public Service acknowledges the territories of First Nations around B.C. and is grateful to carry out our work on these lands. We acknowledge the rights, interests, priorities, and concerns of all Indigenous Peoples - First Nations, Métis, and Inuit - respecting and acknowledging their distinct cultures, histories, rights, laws, and governments.

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