Federal telecom resources

The Canadian Radio-Television and Telecommunications Commission (CRTC) regulates and supervises the telecommunications industry in Canada. 

The CRTC’s universal service objective for fixed internet access service is that all Canadians have access to at least 50 megabits per second (Mbps) download and 10 Mbps upload, with an option of unlimited data.

The Government of British Columbia cannot direct service providers where to make their investments. Instead, it works to leverage Government’s investment in telecommunications services to encourage the expansion of internet services where there may not otherwise be a business case to do so.

Who can help me with my telecommunications service issue?

There are several organizations that you can reach out to about telecommunications services:

• Commissioner for Complaints for Telecommunications Services
• Better Business Bureau
• Canadian Radio-Television and Telecommunications Commission

Associated links

• CRTC announces details of the Broadband Fund
• Telecom Regulatory Policy CRTC 2018 – 377 - Development of the Commission’s broadband funding regime
• CRTC establishes fund to attain new high-speed Internet targets
• Telecom Regulatory Policy CRTC 2016-496 – Modern telecommunications services – The path forward for Canada’s digital economy
• Broadband Fund: Closing the Digital Divide in Canada