Information for providers
Last updated on November 19, 2024Child care providers must complete their sections of the Child Care Arrangement Form (CF2798) to assist families when applying for the Affordable Child Care Benefit (ACCB) and when families change child care providers.
On this page
- Register for My Family Services
- Payment information
- Reporting changes
- Affordable Child Care Benefit Forms
- Frequently asked questions (PDF, 125KB)
Register for My Family Services - Service Provider
The My Family Services - Service Provider portal (MyFS-SP) allows Licensed and Registered Licence-Not-Required care providers to complete Child Care Arrangement forms started by parents as part of their ACCB My Family Services application. To sign up you must have a Business BCeID and be registered for the ACCB Service Provider Portal.
For paper applications use the Child Care Arrangement form (CF2798) (PDF).
To register:
- Log in to My Family Services – Service Provider with your primary Business BCeID
- Review and agree to the Terms of Use
- Review your contact information under the Profile tab
- Select the facilities you want to make available for the online Child Care Arrangement form and click “Save Confirmed Facilities” to complete your registration
After registration: You will receive an email notification when a form is ready for review. Log in to MyFS-SP to review the information submitted by the parent and the details of the care arrangement, then confirm or decline the form.
Payment information for child care providers
Due to the Canada Post strike, mail services will be interrupted as of Friday, November 15, 2024. We encourage cheque recipients to submit a direct deposit form to ccdda@gov.bc.ca to minimize delays in receiving funds.
Review each benefit plan and report any errors to the Child Care Service Centre. You will need the benefit plan information to fill out claim forms.
Make sure you have your supplier number
All child care providers require a supplier number (also known as the vendor ID) to claim Affordable Child Care Benefit payments. The supplier number is unique to each child care provider and the same number is used for every claim.
Include your supplier number on each claim form in order to avoid delays in payment.
If you are a registered licence-not-required child care provider, your supplier number may be printed on the benefit plan.
If you do not have a supplier number, or you don't know what it is, please contact the Child Care Service Centre at 1-888-338-6622 for assistance.
Make a claim
The Affordable Child Care Benefit may cover an amount up to the parent's cost of child care. The amount you can claim is:
The parent's cost of child care, less the Child Care Fee Reduction Initiative amount (if applicable).
Claim forms are submitted monthly. Licensed and registered licence-not-required child care providers can submit claims starting the 15th of the month prior (i.e., claims for March can be submitted starting February 15). All other providers may submit their claims starting the seventh day of the month being claimed. Adjustments to a previous month's claim must be reported on a separate claim form.
Submit your documents electronically to speed up the process
Do not submit duplicate documents – this causes delays in processing.
Licensed and registered licence-not-required providers
- Use the Service Provider Portal
Licence-not-required providers
- Email documents to ACCBclaims@gov.bc.ca
Child care in the child's home
- When care is provided in the child’s home, the parent is responsible for submitting the claim form each month and paying the child care provider
You can also send documents by mail or fax
However, using this method can take several weeks to process your claim or issue a payment.
Receiving payments
Direct deposit helps eliminate delays and lost or stolen cheques.
To set up direct deposit or to update your banking information, submit the Direct Deposit Application (PDF) by email to ccdda@gov.bc.ca.
You can also submit it by fax to 1-877-544-0699 or by mail to:
Child Care Service Centre
PO BOX 9953 Stn Prov Govt
Victoria B.C. V8W 9R3
Once you have submitted your Direct Deposit Application, allow 6 to 8 weeks for processing. Payment will be made by cheque until direct deposit is set up.
Reporting changes
Email ACCBPMT@gov.bc.ca a copy of your licence to:
- Register as a new licensed child care provider
- Report any licence changes (e.g. amendments or renewal)
Please do not send personal or financial information.