In July 2019 some Grade 12 students received incorrect Provincial Exam marks. A tabulation error was made. Based on recommendations from the BC Ombudsperson we have established a compensation program for students (PDF). If you believe that you suffered a financial loss because of the tabulation error, you may be eligible for compensation
Last updated: March 01, 2021
On this page:
This program may apply to you if:
Only the courses listed above were affected by the error. If you have any concerns about other results on your transcript you should contact your school or school district or email EDUCComp@gov.bc.ca before submitting a claim.
How to determine if you might have a claim
And
Demonstrating a financial loss or expense
Two key questions will help you determine if a financial loss or expense reasonably arose from the 2019 exam tabulation error:
and
If you think you have an eligible claim, you need to have:
Along with the description, please include evidence such as receipts, invoices or correspondence to help confirm your claim
Details for claim
For your claim please provide:
Expense or loss paid by another party
If there was an expense or loss suffered by another party (such as a parent) on your behalf, please include those details in your claim. We will only reimburse students. Any further financial settlements are the responsibility of the student and the other party.
Rental deposits
For rental deposits, it will be necessary to provide a copy of the contract.
Credit card receipts
Please make sure credit card receipts are clear and easy to read and include the payee, location, date and description of the expense.
Decisions made by a Post Secondary Institutions (PSI), or a scholarship or other organization
If you are seeking reimbursement for a financial loss or expense of a decision made by a PSI, or a scholarship or other organization, it will be necessary to submit the decision letter / email, as well as contact details (email address and phone number), so the adjudicator can contact the organization for verification purposes.
If you are claiming a missed scholarship due to an incorrect low mark, it will be necessary to obtain a note from the scholarship adjudication personnel that clearly states the reason you did not win was due to the incorrect mark or the delay in receiving an accurate transcript that resulted from the exam tabulation error.
Loss of wages
If you missed work or lost wages, you will need to provide the name and contact details of your employer, so that the adjudicator can verify the claim.
There are three scenarios in which student transcripts containing errors related to the June 2019 exam session may have been received by Post Secondary Institutions and other organizations before the errors were corrected. These are:
There was also a two-day delay for students who had, prior to July 12th 2019, placed an order to send ‘final marks when available’ to a post-secondary institution that receives final transcripts by regular mail (paper) only.
If your transcript order type did not fit one of the above scenarios (including the two-day delay), which we will verify, then decisions or actions will not have been based on the error.
The deadline for submissions closed May 24, 2021.
Post-secondary transitions
If you received an incorrect mark in June 2019, here are some examples of financial losses or reasonable expenses:
Scholarships or awards
You may have delivered an incorrect mark or been delayed in submitting an accurate transcript (caused by the 2019 exam issue) that resulted in the loss of an award or scholarship.
Note: there must be confirmation from the award adjudicators that the loss was directly connected to the 2019 exam tabulation error and related events.
Transcript or re-mark fees
After receiving news of the 2019 provincial exam tabulation error, you may have paid fees to us to place additional transcript orders or have the exam results re-marked. While we reimbursed fees for many students at the time, some impacted individuals may not have been made aware of this option.
Other Scenarios
There may be other loss scenarios. When describing your expense or loss, remember that you must have reasonable evidence that the loss or expense would not have occurred if your marks had been correctly released the first time. You must also show that your losses were not recoverable (such as, non-refundable).
If your claim is denied, you can appeal the decision. The appeal must be filed within 10 days of receiving the initial decision.
The appeal must be in writing and include the reference number provided in the determination letter.
Appeal claims must clearly identify what aspects are being requested for reconsideration.
Any additional information about the Appeal process will be provided with the notifications to claimants