Comments or Concerns

About the feedback process

The Ministry of Transportation and Transit's Commercial Vehicle Safety and Enforcement (CVSE) officers review, investigate and work to address or resolve complaints related to commercial passenger vehicles.

To make a complaint about a trip refusal or any other item on the Taxi Bill of Rights, please submit a complaint form to CVSE, available on the VehicleSafetyBC website.

If you are a taxi passenger with questions about your rights, visit our information for passengers page. 

If you are a taxi driver with questions about your rights, visit our information for taxi drivers page.

Making a complaint or comment

Call 911 in the event of an emergency, or to report safety issues or activities such as consumption of alcohol or drug usage by driver or passenger, dangerous or erratic driving, dangerous or erratic behaviour, or physical abuse. Use non-emergency contact lines for reports of unlawful activity that do not pose an immediate risk to the personal safety of yourself or others.

Non-emergency complaints should be reported as soon as possible to CVSE via a complaint form available on the VehicleSafetyBC website.

Issue Resolution

CVSE officers are committed to investigating and responding to complaints during business hours, within 24 hours of being notified. Where no contravention of provincial rules or regulations has occurred, CVSE may still follow up with the taxi company to ensure they are aware of and addressing the issue that caused the complaint.