About the Taxi Bill of Rights

A key element of the Taxi Bill of Rights is a passenger's right to be picked up and transported to their stated destination. This is supported by trip refusal regulation, enabling enforcement officers to ticket taxi drivers $288 per offence.

The Taxi Bill of Rights was developed following extensive consultations in Spring, 2007 with key stakeholders, including:

• BC Taxi Association
• Vancouver Taxi Association
• Taxi company managers and drivers
• Numerous groups representing users of taxi services
• Justice Institute of British Columbia
• Vancouver International Airport
• Passenger Transportation Board 
• Passenger Transportation Branch (now Commercial Vehicle Safety and Enforcement [CVSE]), including taxi inspectors
• Municipalities and municipal enforcement officers
• Union of British Columbia Municipalities
• RCMP Traffic Services
• TransLink
• BC Transit
• Tourism Vancouver

Those wishing to make a complaint about taxi services should submit a complaint form to CVSE, available on the VehicleSafetyBC website.