Tobacco tax refunds for retailers

Last updated on December 24, 2024

In certain situations, you may be eligible for a refund of the security you paid to your wholesaler.

All refunds must be claimed within four years from the date the security was paid.

We can’t provide refunds of security less than $10.

Loss due to theft

If the tobacco you purchased for retail sales is stolen, you may apply for a refund. To apply, you must:

Other refunds

Contact us for more information if:

  • A credit transaction occurred where you did not receive full payment and the customer’s account is written off as a bad debt

  • Your tobacco has expired and you can’t get a refund for the security you paid from your wholesaler

Contact information

Our hours of operation are Monday through Friday, 8:30 am to 4:30 pm.

Within Canada and the U.S.A. Toll Free
1-877-388-4440