The Rights and Responsibilities of Businesses and the Public
You must take reasonable steps to accommodate people with disabilities. This includes people with guide dogs and service dogs.
A person with a disability who uses a guide dog or service dog should not be stopped or questioned unless there is a concern. The best way to recognize a guide or service dog is by observing the behaviour of the dog and handler.
Like anyone acting inappropriately, a person may be refused access or asked to leave if they or their guide or service dog is disruptive.
The Guide Dog and Service Dog Act makes it an offence to deny a certified dog and handler team access or accommodation. A person convicted of the offence faces a fine of up to $3,000.
Certified Retired Guide and Service Dogs
Retired guide and service dogs may continue to live with their handlers and are issued a separate certificate.
Certified retired dogs do not have access to restaurants, buses, hotels or other public places granted to working guide dogs and service dogs under the Guide Dog and Service Dog Act.
However, certification permits them to continue living with their handlers regardless of strata bylaws or rental conditions prohibiting pets.
Making Complaints and Reporting Offences
To make a complaint about the behaviour of a certified dog and handler team or to report that a dog was represented as a member of a certified team when it was not, submit a Complaint Form to Security Programs.