Step-by-step guide to renew your registration

• How to log in on a phone or tablet - with the app

• How to log in from a computer - using the app

Need to create an account? (Canadian residents only)

• Follow the guide here to create a new account

• For non Canadian residents, register for a BCeID here

• If you need additional help with the BC Services Card app, you can view additional user guides

​Find the registration you need to renew

• Once you have logged into your Short-Term Rental Registry Dashboard, locate the registration that you need to renew

• If your registration expiry date is within 40 days, you will see a "Renew" button under the "Actions" column

• Select the "Renew" button for the registration that you want to renew

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• You can also start the renewal by clicking the "View" button for your registration. Once you are in the detail view of your registration, start the renewal by clicking "Renew"​

Changing the short-term rental host or property address

In some cases you will need to create a new registration instead of renewing your existing registration. Some of these include updates to:

• Property Host/Owner Information: To update the property host information (e.g. name or residential address), you will need to submit a new application. Please note: If you are a property manager, you should not enter your information as the property host (owner).

• Short-Term Rental address change: If your short-term rental address has changed, you will not be able to update your short-term rental address on your renewal application. Instead you have the following options:​

  • You can contact us to update it on your behalf and include the rental unit address and registration number in the subject (STRregistry@sbc.gov.bc.ca)

  • You can submit a new application with the updated address

​Complete the renewal application form

1. Review the registration details to ensure all information is up to date and accurate

​2. Follow the steps in the application adding information as required to complete the form​

• To proceed to the payment screen, both the confirmation and authorization check boxes must be filled in​​

• Once you select "Proceed to Payment," you will not be able to edit your application further

• To learn more about renewal fees, view our renewal fee breakdown

• Once you have completed each stage of the application, click "Proceed to Payment" to proceed to the payment screen

Complete payment for the renewal

• Once you have finished the renewal application form, you must complete payment to submit the application

• Click "Proceed To Pay" on the payment screen

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• Complete your payment on the payment screen

• Once the payment is complete, you will be returned to your registration

Addressing Payment Errors

• If your payment failed, you have the option to retry or return to your registration. To try your payment again later, return to your registration using the steps under "Find the registration you need to renew"

• From the registration detail page, click "Retry Payment"

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Change your payment method

If you want to change the default payment method on your account, follow the below steps:

1. Open your account settings
   • Click on your BC Registries account name (top right)
   • Right-click Account Info
2. ​Confirm your mailing address is present:
   • Beside the Mailing Address, click Change
   • Enter your mailing address if it is not there
   • Click Save
3. ​Update your payment method
   • In the left-hand menu, click "Products and Payment"
   • Scroll to the bottom of the "Products and Payment" page
   • Under "Current Payment Method" click "Edit"
   • Choose your preferred payment method
   • Click Save
4. ​​Complete or retry payment
   • Go back to the Short-Term Rental Registry Dashboard
   • Attempt payment again

​Note: If you need assistance with your payment or account settings contact BC Online Help

​Next steps when your renewal is complete

Registration status update

Once the online payment and renewal application have been processed, the registration will be Active. Your dashboard will display the new expiry date.

Download your receipt

If you wish to keep a copy of your receipt you can access it from your registration:

• Within the detail view of your registration, scroll down to the section called "Submitted Applications"

• Click View Receipt to download a PDF copy of your receipt
  

Note your new expiry date

• The registration renewal will take effect from the date of registration expiration (not the date that the renewal was submitted)

• If you renew after the expiry date, the new expiry date will be the date when the payment was marked complete

• Mark your new expiry date down on your calendar to ensure you renew in time next year

Review your listings on booking platforms

• Review your listings on booking platforms to ensure your registration number and short-term rental property address match what it says on your registration

• If you created a new registration, you must update all listings with the new registration number