Online application services will be unavailable between 4 P.M. on February 7 and 12 P.M. (PST) on February 18
You may continue to make payments and submit paper applications and documents in person at a Service BC Centre or Residential Tenancy Branch
Dispute resolution is the formal process for resolving disputes between landlords and tenants – it’s similar to a court proceeding.
Landlords and tenants can apply for dispute resolution when they can’t resolve a problem related to a tenancy.
- Learn more about applying for dispute resolution
The Dispute Resolution Process
Before applying for dispute resolution:
If you’re certain dispute resolution is necessary, submit an application:
Find out more about the application process:
Applications for dispute resolution must be made within two years of ending a tenancy. If one of the parties files a claim during that period, the other party can make a separate claim – even if the two-year deadline has passed. However, the separate claim must be made before the first claim is heard.
Decisions are given within 30 days of the hearing date. All decisions are final and binding.
An arbitrator may make minor corrections or clarify a decision; however, no one can change the outcome of an original decision – not even an arbitrator. Decisions can only be overturned:
- If a review hearing is granted and a new arbitrator reaches a different conclusion
- By a judicial review conducted by the Supreme Court of British Columbia
The Residential Tenancy Branch is the authority for hearing all disputes between landlords and tenants under the Residential Tenancy Act and the Manufactured Home Park Tenancy Act. The branch schedules hearings and maintains all documents related to each case.
The Residential Tenancy Branch handles money claims that are $35,000 or less (as of June 1, 2017). Claims larger than that must be made through the Supreme Court of British Columbia.
An arbitrator conducts dispute resolution hearings – they’re responsible for:
- Managing time and communication used during the hearing
- Listening to testimony from all parties involved and considering evidence
- Making an impartial decision
The content on this website is periodically reviewed and updated by the Province of British Columbia as per the date noted on each page: September 23, 2017.