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User Guides and Explanation of Roles

Last updated on May 13, 2024

This page helps you understand how to use the Building Permit Hub and the different user roles. 

Explore our user guides to learn step-by-step instructions on how to make the most out of the platform.

In the explanation of user roles section, we break down each role. We explain what each role is and what its responsibilities are on the platform.

On this page:

 Submitter

A Submitter is an external user who starts the building permit application process. They could be a contractor, homeowner, or architect. They fill out the application and give all needed documents and information. Submitters need to ensure their submissions are complete, accurate, and follow local regulations.

Here is the Submitter's user guide

Reviewer

A Reviewer works for the local government, First Nation, or another authority. They're responsible for looking at building permit applications submitted by the Submitter. Reviewers check the documents. They make sure they follow building codes, zoning laws, and other rules. They may request more information, approve, reject, or provide comments on the applications.

Here is the Reviewer's user guide

Review Manager

A Review Manager supervises the Reviewers and the entire building permit review operation. Review Managers have all the permissions of a Reviewer. They also provide administrative oversight. Their responsibilities include:

  • Distributing work among Reviewers
  • Keeping the review processes efficient and consistent
  • Making sure the service quality meets the standards

Review Managers also have extra privileges, for example:

  • Change local government settings in the Building Permit Hub
  • Update Step Code requirements
  • Manage content on the 'About' page
  • Adjust other application settings to fit their jurisdictional needs

Here is the Review Manager's user guide