User Guides and Explanation of Roles

This page provides an overview of Building Permit Hub and explains the different user roles and their responsibilities. For detailed, step-by-step guidance on using the platform effectively, explore the following user guides. 

On this page:

• Submitter User Guide 
• Reviewer User Guide  
• Review Manager User Guide 
• Regional Review Manager

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Submitter

A Submitter is an external user who starts the building permit application process. This could be a homeowner, contractor, or architect. The Submitter completes the building permit application and includes required documents and information. Submitters need to ensure that submissions are accurate, complete, and comply with the BC Building Code and local regulations.

For more information see the Submitter User Guide

Reviewer

A Reviewer works for the local government, First Nation government, or another authority. Their role is to review building permit applications submitted by the Submitter, ensuring that all documents comply with building codes, zoning laws, and other regulations. Reviewers may request additional information, approve or reject applications, or provide comments for further action.

For more information see the Reviewer User Guide

Review Manager

A Review Manager supervises the Reviewers and the entire building permit review operation. Review Managers have all the permissions of a Reviewer. They also provide administrative oversight. Their responsibilities include:

• Distributing work among Reviewers
• Keeping the review processes efficient and consistent
• Making sure the service quality meets the standards

Review Managers also have additional privileges, for example:

• Changing local jurisdiction settings in Building Permit Hub
• Updating Step Code requirements
• Managing content on the "About Jurisdiction" page
• Adjusting other application settings to fit jurisdictional needs

For more information see the Review Manager User Guide

Regional Review Manager

A Regional Review Manager has the same roles and responsibilities as a Review Manager, with the added capability of managing multiple jurisdictions within a single login account.