Ministry of Social Development and Poverty Reduction reports
These reports and publications outline the ministry’s organizational strategies and commitments.
Program reports
- 2018 Service Satisfaction Summary (PDF, 1.3MB)
- 2016 Service Satisfaction Summary (PDF)
- 2014 Service Satisfaction Summary (PDF, 1.5MB)
Daily contact centre report
- October 2021 (PDF)
- September 2021 (PDF)
- August 2021 (PDF)
- July 2021 (PDF)
- June 2021 (PDF)
- May 2021 (PDF)
- April 2021 (PDF)
- March 2021 (PDF)
- February 2021 (PDF)
- January 2021 (PDF)
- 2020 (PDF)
- 2019 (PDF)
- 2018 (April to December) (PDF)
- Independent Review 2021 Call Wait Time Report (PDF, 428KB)
- Independent Review 2020 Call Wait Time Report (PDF, 789KB)
- Independent Review 2019 Call Wait Time Report (PDF, 538KB)
Advocate for Service Quality
- Annual Report 2018/19 (PDF)
- Annual Report 2017/18 (PDF)
- Annual Report 2016/17 (PDF)
- Review and Recommendations (PDF)
Community Living BC
- Plain Language Summary of Re-Imagining Community Inclusion (PDF, 275KB)
- Re-Imagining Community Inclusion (PDF, 874KB)
- Report on Community Living BC (PDF)
WorkBC Employment Services
- Monthly Report (PDF)
- Single Parent Employment Initiative Monthly Report (PDF)
- LMTA Stakeholder Consultation Summary Report (PDF)
- Evaluation of the Employment Program of BC (PDF, 2.7MB)
- LMDA Annual Plan 2019/20 (PDF, 324KB)
- LMDA Annual Report 2018/19 (PDF)
Workforce Development Agreement
- Final Evaluation of the Labour Market Agreement for Persons with Disabilities (PDF, 1.3MB)
- 2018 Workforce Development Agreement Annual Report (formerly Labour Market Agreement for Persons with Disabilities) (PDF, 1.8MB)
- 2017 Labour Market Agreement for Persons with Disabilities Annual Report (PDF, 724KB)
Services to Adults with Developmental Disabilities
Print publications
Printed materials are available on a number of topics and ministry services:
Service standards
- Our Commitment to Service poster (PDF)
- Service Standards poster (PDF)
- Service Code poster (PDF)
- Service Code brochure (PDF)
- Complaint Resolution Process poster (PDF)
- Complaint Resolution Process poster – for third-party administration (TPA) clients (PDF, 1.5MB)
Brochures
- Applications for Persons with Disabilities Designation by Youth with a Developmental Disability (PDF)
- Disability Assistance and Trusts (PDF)
- Employment Insurance and Assignment of Benefits (PDF)
- Fraud and Consequences (PDF)
- Guide to the Employment Plan (PDF)
- Healthy Kids Program (PDF)
- How To Complete Your Monthly Report (PDF)
- Ministry Assistance with Funeral Costs (PDF)
- Persons with Disabilities (PDF)
- Reconsideration and Appeals (PDF)
- Work Search Guidelines (PDF)
- Your Guide to BC Employment and Assistance (PDF)
