Ministry of Social Development and Poverty Reduction reports

These reports and publications outline the ministry’s organizational strategies and commitments.

Program reports

• 2021 Service Satisfaction Summary (PDF, 950KB)
• 2018 Service Satisfaction Summary (PDF, 1.3MB)
• 2016 Service Satisfaction Summary (PDF, 751KB)
• 2014 Service Satisfaction Summary (PDF, 1.5MB)

Daily contact centre report

• October 2024 (PDF, 51KB)
• September 2024 (PDF, 48KB)
• August 2024 (PDF, 82KB)
• July 2024 (PDF, 80.3KB)
• June 2024 (PDF, 85KB)
• May 2024 (PDF, 54KB)
• April 2024 (PDF, 49KB)
• March 2024 (PDF, 55KB)
• February 2024 (PDF, 54KB)
• January 2024 (PDF, 53KB)
• 2023 (PDF, 353KB)
• 2022 (PDF, 369KB)
• 2021 (PDF, 340KB)
• 2020 (PDF, 370KB)
• 2019 (PDF, 335KB)
• 2018 (April to December) (PDF, 253.9KB)
• Independent Review 2021 Call Wait Time Report (PDF, 428KB)
• Independent Review 2020 Call Wait Time Report (PDF, 789KB)
• Independent Review 2019 Call Wait Time Report (PDF, 538KB)

Advocate for Service Quality

• Annual Report 2023/24 (PDF, 895KB)
• Annual Report 2022/23 (PDF, 720KB)
• 2016-2021 Five Year Review (PDF, 1.4MB)
• Annual Report 2018/19 (PDF, 2.5MB)
• Annual Report 2017/18 (PDF, 719KB)
• Annual Report 2016/17 (PDF, 693KB)
• Review and Recommendations (PDF, 332KB)

Community Living BC

• Plain Language Summary of Re-Imagining Community Inclusion (PDF, 275KB)
• Re-Imagining Community Inclusion (PDF, 874KB)
• Report on Community Living BC (PDF, 210KB)

WorkBC Employment Services

• Single Parent Employment Initiative Monthly Report (PDF, 187KB)

Workforce Development Agreement 

• Final Evaluation of the Labour Market Agreement for Persons with Disabilities (PDF, 1.3MB)
• 2018 Workforce Development Agreement Annual Report (formerly Labour Market Agreement for Persons with Disabilities) (PDF, 1.8MB)
• 2017 Labour Market Agreement for Persons with Disabilities Annual Report (PDF, 724KB)

Services to Adults with Developmental Disabilities

• Evaluation Report (PDF, 1.2MB)

Print publications

Printed materials are available on a number of topics and ministry services:

Service standards

• Our Commitment to Service poster (PDF, 68KB)
• Service Standards poster (PDF, 69KB)
• Service Code poster (PDF, 527KB) 
• Service Code brochure (PDF, 237KB)
• Complaint Resolution Process poster (PDF, 155KB)
• Complaint Resolution Process poster –  for third-party administration (TPA) clients (PDF, 1.5MB) 

Brochures

• Applications for Persons with Disabilities Designation by Youth with a Developmental Disability (PDF, 781KB)
• Disability Assistance and Trusts (PDF, 170KB)
• Employment Insurance and Assignment of Benefits (PDF, 200KB)
• Fraud and Consequences (PDF, 677KB)
• Healthy Kids Program (PDF, 740KB)
• How To Complete Your Monthly Report (PDF, 391KB)
• Ministry Assistance with Funeral Costs (PDF, 268KB)
• Persons with Disabilities (PDF, 135KB)
• Reconsideration and Appeals (PDF, 163KB