Security

The BC Services Card is government-issued ID that enables secure, convenient access to government services online and in person. The card can be used to log in to participating government services online or your BC Services Card Account.

Account activity

The BC Services Card program records when and how you use your card, the BC Services Card app, and the services you access. This information is used to protect your security and is available in your BC Services Card Account. You should log in to your account once a month to review where you have used the app and report any suspicious activity. If you see activity that you do not recognize, contact us.

Manage your BC Services Card Account

 

Card, app and device protection

You are responsible for all activities that occur using your BC Services Card and for protecting your device with the BC Services Card app.

How to protect your device

Lost or stolen BC Services Card

It is important that you notify us if your BC Services Card is lost or stolen.

How to report lost or stolen cards

Lost or stolen device with the BC Services Card app

Remember that only a person that can unlock your mobile device can access the app.

You can remove the app off a mobile device, even if you don’t have it anymore.

How to remove the app from any device


You may want to wipe your mobile device: 

 

Suspicious emails and phone calls

Do not respond to suspicious emails or phone calls requesting personal information or your device passcode. Your device passcode is confidential. We will never ask for your device passcode. Contact us about suspicious phone calls, and forward suspicious emails to bcservicescard@gov.bc.ca.

 

Secure connection

The only websites you should log in to with the BC Services Card app are at id.gov.bc.ca – you should not use your card anyplace else.

Before logging in with the BC Services Card app, check the top corner of your browser window.  You should see a green padlock symbol and https://id.gov.bc.ca. In some browsers, 'Province of British Columbia', might also be displayed.  These elements of the website address indicate you have a secure connection to the government login.

If you think you do not have a secure connection, do not continue login.  Confirm the correct address of the government site. Open a new browser session and try again.

These are examples of what a secure connection looks like:

What secure connection looks like

What secure connection looks like


Please note: Any third-party services offering authentication or identity services are not assessed or endorsed by the BC government. Our services have rigorous security standards to protect your personal information and identity. Using any third-party services offered on other websites would be entirely at your own risk.