Accessibility

We're committed to making our services accessible to all people by making it easy to use and understand.

The BC Services Card app, account website and login website should allow you to:

• Listen to most of the app and websites using a screen reader, like VoiceOver or TalkBack
• Navigate the websites with a keyboard or mouse 
• Zoom in or use your preferred text sizes on your computer or mobile device
• Use most of the built-in accessibility options on your computer or mobile device  
• Understand the content as we've tried to make it as simple as possible

Our app and websites are only available in English. There are no translation services available at this time.

Verifying your identity during setup

You need to do a one-time security check to verify your identity when you set up your account. 

When you set up a username and password

You need to go in person to: 

• Get a BC Token that you'll use with your username and password
• Verify your identity

If you're unable to go in person and you have a mobile device, we recommend you use the mobile app. When you set up the BC Services Card app you'll have more ways to verify your identity. 

When you set up the mobile app

If you have a BC Services Card, there are usually three ways you can verify your identity:

• Record and send a short video
• Make a video call
• Go to a Service BC location 

If you do not have a BC Services Card, there is only one option:

• Record and send a short video

The following are some things to consider when choosing which way to verify your identity. 

Using a screen reader?

We recommend you send a video to verify your identity. The screen reader will read out what you need to do or say when recording the video.

Use sign language or unable to speak?

We recommend you send a video to verify your identity.

When you record your video, you can:

• Use sign language to spell out your name
• Write your information on paper and hold it up
• Show us your name by holding up your ID
• Use a communications device

Getting help from someone?

You can get someone to help you verify your identity with any of the options.

If you choose to send a video or make a video call, it's important that you're the only one in the video. 

The person who helps you can provide minor help. For example, they can: 

• Read instructions for you
• Hold your phone
• Record the video

They should not:

• Be seen in the video
• Talk on your behalf

Need translation services?

If you have a BC Services Card, you should go in person to verify your identity.

There are no translation services available in the app at this time.

Have limited mobility or are unable to travel?

We recommend you send a video or make a video call to verify your identity.

If you choose to send a video, please note:

• When you’re recording the video, you may be asked to move. For example, you may be asked to nod your head up and down
• If you’re unable to do the motion, you can do something that’s similar
• You can also read out loud the motion you’re asked to do. Or use sign language or handwritten signs instead of speaking

Feedback or questions 

We're always working to increase the accessibility and usability of our app and websites. 

Contact us if you have any feedback or questions. 
 

The B.C. government is committed to providing accessible information and services for all British Columbians. 

Learn more about accessible government