Give feedback on accessibility

Help us understand barriers people face when accessing B.C. government services.

Ways to provide feedback

Make sure to include:

• What you were trying to access
• Where the barrier happened and what the barrier was
• Any recommendations you might have

Online form

Submit your feedback through our online form.

You can attach files to help explain the barrier you faced in the form, like:

• A video
• A voice recording
• Photos

If American Sign Language (ASL) is the best way for you to communicate, you can upload a video of yourself using ASL into the form.

Complete the form

By Phone

Service BC toll free: 1-800-663-7867

Service BC can help you complete the form (Available: Monday to Friday, 7:30 am to 5 pm)

• Tell us the language you speak if you’d like a translator

Video Relay Service (VRS) works on our phone number for people who are deaf, hard of hearing or speech-impaired.

Telephone Device for the Deaf (TDD): 711

Email

Email your feedback to accessibility@gov.bc.ca

Mail

Write to:

Accessibility Directorate
Ministry of Social Development and Poverty Reduction
PO Box 9929 Stn Prov Govt
Victoria, B.C. V8W 9R2

Help us improve accessibility in British Columbia

• Why your accessibility feedback matters
• What we do with feedback
• Your feedback in action
  • Examples of barriers
• Providing feedback 
• Sharing your experience
• How we protect your privacy

Why your accessibility feedback matters

People with disabilities have told us that barriers make it hard to experience full and equal participation in society.  

We need to understand the specific barriers people face to remove them.

We are asking for feedback on government’s programs and services to improve accessibility.

What we do with feedback

The Accessibility Directorate will be the first to read your feedback. They will share it with the area of service you had trouble accessing.

Your feedback may influence:

• Specific programs or policies
• Future government accessibility plans
• Accessibility standards and regulations

Your feedback in action

As required by the Accessible British Columbia Act, government publishes an annual report. It outlines the actions taken in the previous fiscal year to implement the Act. Part of this report will include how feedback is being addressed.

The Accessibility Feedback Tool is not used to:

• Initiate service requests
• Respond to emergencies

You may receive a follow-up if:

1. A ministry receiving your feedback has questions
2. You have given consent to be contacted

Examples of barriers

For the purposes of this tool, a barrier could include anything that hinders the ability of a person with a disability to access government programs or services. For instance:

• Buildings with no wheelchair ramps at the entrances
• Floors without wheelchair-accessible washrooms
• Information that is hard to understand
• Forms that are not available in an accessible format, like braille or large print
• Important videos without captioning or ASL alternatives
• A government employee that uses language that is rude about your disability or difference

Providing feedback

We want feedback from anyone in B.C. who:

• Experiences a barrier
• Witnesses someone experiencing a barrier

Sharing your experience

We want to know the specific barriers people face when they are trying to:

• Access a program, location or information we offer
• Receive a service or support

We’re seeking:

• Descriptions of experiences and how they impact you
• Recommendations for how barriers can be removed

How we protect your privacy

Many of the questions in the feedback survey are optional. They are there to help you provide us with information about barriers. You can share as much or as little as you want.

If you do share your name and contact information, your identity will be known by the people who read it. What you share will never be held against you.

Any personal details you share will be kept safe as required under section 26(c) of the Freedom of information and Protection of Privacy Act.