Resources - Debt and Borrowing Money

Other services are available to provide information and support on debt and managing money.

Consumer Protection BC

Consumer Protection BC regulates and licenses certain industries, and provides information and consumer education about the cost of credit, loan agreements, debt collection, debt repayment service providers, and payday loan providers. It can also make referrals to other agencies, as appropriate.

Consumer Protection BC can help if you have questions or concerns about a financial service or a service provider (other than a bank, credit union, or credit card provider – see “Financial Consumer Agency of Canada”, below). Consumer Protection BC can also confirm whether a payday lender is licensed.


Check whether a payday lender is licensed.

Financial Consumer Agency of Canada

The Financial Consumer Agency of Canada:

Financial Institutions Commission

The BC Financial Services Authority regulates, and investigates complaints about, credit unions and other provincially regulated financial institutions.

Ombudsman for Banking Services and Investments

The Ombudsman for Banking Services and investments provides independent, impartial and free services to resolve disputes between participating banking services and investment firms and their customers, if they can’t solve them on their own

Financial Fraud

The Royal Canadian Mounted Police and the Canadian Anti-Fraud Centre provide information and tips to prevent and report financial fraud.

Office of the Superintendent of Bankruptcy

The Office of the Superintendent of Bankruptcy (OSB) is the federal regulator for all matters relating to the Bankruptcy and Insolvency Act, and provides information for both individuals and businesses about the insolvency process."

Office of Consumer Affairs – Making a Budget

The Office of Consumer Affairs provides information on budgeting, including why it is necessary, budgeting methods and resources, and budget counselling.

Credit Counselling Society

The Credit Counselling Society is a non-profit organization that provides free, confidential service to review your monthly budget and help you solve debt problems, manage money, and use credit responsibly.

Better Business Bureau

The Better Business Bureau provides consumer resources including business ratings, customer reviews, consumer tips and information on consumer scams.

How to get Photo Identification

To apply for a loan, open a bank or credit union account, or cash a cheque, you might need government-issued photo identification. Having this will make it easier for you to also access other services and privileges that require identification.

Information on getting British Columbia photo identification is available through the B,C, Government’s website.

If you need identification because you are applying for B.C. income assistance or disability assistance, a supplement might be available to cover the cost of getting identification.

Canadian Bankers Association

The Canadian Bankers Association promotes financial literacy to help Canadians make informed financial decisions and sponsors two financial literacy seminar programs:

The Association also works with banks and law enforcement to help protect customers against financial crime and promote fraud awareness.