What's New

New Claim Notifications & Digital Explanation of Benefits

Canada Life has made three updates on how you can receive information about your claims.

  1. New claim notifications.
    You’ll now be notified by text or email, instead of through the mail, when you get a prescription filled using your pay-direct drug card or when your health care provider submits a claim for you. These notifications will help you know when a claim has been made on your plan and serve as an additional layer of protection against potential fraud.
  2. Get your explanation of benefits online.
    You’ll now receive your explanation of benefits online through GroupNet for Plan Members when you get a prescription filled using your pay-direct drug card. This will replace the paper version you usually get in the mail and assist you with getting your information faster. If you haven’t signed up for electronic details through GroupNet for Plan Members, you'll continue to receive a paper copy.
  3. Find out how much you’ll be covered for dental work while you're at the dentist.
    When you require dental work, your dentist can submit a request for an estimate of coverage to Canada Life and receive a response back while you wait. You no longer need to wait to get a paper copy in the mail.

You can log in to GroupNet for Plan Members to view your full claims history and get more information about your coverage and balances.

You can also contact Canada Life at 1-855-644-0538.

MSP Transition

Medical Services Plan (MSP) premiums are being eliminated on January 1, 2020. The BC Public Service will cease administrating its MSP group plan for all employees. There will changes to how employee health care is managed; however, there will be NO changes to health care coverage.

IMPORTANT: You must verify your personal information before December 31, 2019.

Employees will be automatically set up on self-administered MSP accounts. Self-administered accounts are managed directly with Health Insurance BC (HIBC). See End of Group Plan Coverage for more information.

You can review and update your address on the Employee Self Service page. Visit the “Benefits Summary” page to review your dependent information. If your name or dependent information is incorrect, you should submit an MSP Group Change Request Form through an AskMyHR services request.

For more information on the Medical Services Plan, visit the MSP page.

To learn more about the MSP transition, visit the @Work article.

Great-West Life Name Change

Effective April 3, 2019, Great-West Life has announced that their three companies, Great-West Life, London Life and Canada Life, will be coming together under one brand—Canada Life.
There is no change to your benefits. No action is required by you. You can continue to use your benefits card as you always have, and you can still submit claims on GroupNet for Plan Members with the same login. There will be a transition period to the new Canada Life brand, so you'll continue to see the Great-West Life logo until the change is complete. 

Changes to Extended Health & Group Life Insurance Plans

Effective April 1, 2019, as a result of the new Collective Agreement, changes to your extended health and group life insurance plans are taking effect. Details of these changes, along with FAQs and instructions on what you need to do, can be found on the Bargaining Implementation FAQs page, and in the Bargaining Unit Benefits article posted on @Work.

January 24, 2019: Updates to Your Benefits Content

The Benefits content on MyHR has recently been updated for your convenience. All content previously found in the benefits guides can now be found on MyHR. Be sure to update your bookmarks—much of the content has been combined into single locations.