Office Supply FAQs

The Distribution Centre Victoria manages the Master Standing Agreement with Staples Advantage for the supply and delivery of office products.  This agreement commences January 2, 2015 and runs through January 1, 2018.  We hope that the FAQs below will answer any questions you may have.

Am I required to use Staples Advantage for my office supply needs?

Why did we go to this new out sourced model?

How do I set up an account? 

What can I expect in the way of delivery timelines?

What products are not included in this contract?

Staples Eway webinar

Why order electronically?

Return policy 

 

Am I required to use Staples Advantage for my office supply needs?

Ministries:  Yes, ministries are required by core policy (section 6.3.2), to use this agreement for purchase of office products and supplies.  Current supply arrangement contracts with Grand & Toy and Monk Office Supply) will expire December 31st, 2014.

Broader Public Sector:  No, but your organization is welcome to onboard to this agreement in order to receive the negotiated pricing.  Your Chief Financial Officer or Procurement Coordinator can contact DCV Customer Service via email or phone 250 952-4460 for further information.

 

Why did we go to this new out sourced model?

The office products market has become more competitive and is well served by the private sector.  These companies are able to leverage large volume purchasing, scalability and technology – achieving lower pricing and improved service delivery.

 

How do I set up an account?

Ministries: As Staples Advantage is strictly an on line business model (www.eway.ca), all ministry purchases must be made with a government purchasing card effective January 2, 2015. If you do not have a purchasing card, please contact your ministry's Purchasing Card Coordinator. 

Broader Public Sector: Only those BPS entities that have entered into an Access Agreement with  the BC Government and signed an Entity Agreement with Staples Advantage can make purchases from Staples Advantage online shopping cart. Please contact your finance department to determine if your organization has entered into an agreement and which payment method has been determined. If you require more information, contact DCV Customer Service via email or phone 250 952-4460.

Please note:  Staples Advantage has no direct affiliation with Staples.ca, Staples.com or any Staples retail outlet.  Negotiated pricing and service delivery is only available through the www.eway.ca on line channel.

 

What can I expect in the way of delivery times?

Delivery timelines will be next day if orders are received by 4 p.m. local time (in most locations).  Delivery is free for orders over $50.00, however, a $5.00 fee will be applied for deliveries under $50.00.

 

What products are not included in this contract?

Products out of scope for this contract include: office furniture, computer hardware and software, audio visual equipment, protocol and giftware, telecommunication equipment, large office equipment, janitorial needs and other products not reasonably regarded as stationery or office products.

For further information on other supply arrangements, please see the supply arrangements page.

If you have any further questions, please contact DCV Customer Service via email or phone 250 952-4460.

 

Staples Eway webinar

 

 

 

Why order electronically?

Electronic ordering is the preferred method of ordering for over 90% of our customers, Ordering online has the following benefits:

• Quicker delivery
• Up-to-date products and pricing
• Tighter budget and signing authority controls
• Environmental responsibility
• Notification of backorders 
• Easy search functionality

If you have any questions about electronic ordering, please contact DCV by phone at 250 952-4460 or by email.   

 

Return policy 

The Distribution Centre Victoria accepts returns whether an item is no longer needed, mistakenly ordered, defective, or sent in error. DCV will provide full credit or exchange, no questions asked, in the following occurrences:

• When the product is returned with its packing slips and/or sales order.
• When the product is returned, unopened, in its original packaging, within 90 days of purchase, and therefore, is re-sellable.
• When you have ordered it in error and item is re-sellable.
• When we have sent a product to you in error.
• Defective and/or faulty items.

There are rare occurrences when we cannot accept a return:

• When the product is past an expiration date and thus not re-sellable.
• When item's original packaging has been compromised, such as the inner wrapping of toner cartridges, and thus is not re-sellable.
• When the item was purchased so long ago that it affects their performance, such as pens drying out.

*Note: The $5.00 shipping charge for orders less than $25.00 will only be refunded if the reason for return is the fault of the Distribution Centre Victoria or a manufacturer defect.

Used toner cartridges 

Each new boxed toner cartridge sent out contains documentation with a pre-paid Canada Post return shipping label that is to be cut out then used to ship back the spent toner cartridge for recycling in the same packaging.