Get ready for CRRP's new online platform

Last updated on July 12, 2024

A new organization online platform for the Criminal Records Review Program is launching July 29, 2024. To use the platform, organizations should get ready now.

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Mobile access

Organizations have the added convenience of accessing the online platform not only via computer but also through their mobile devices. Likewise, applicants can use their mobile device to submit their criminal record check application, ensuring accessibility and flexibility for all users.

Enhancements to the applicant process

The online criminal record check form uses the BC Services Card Login to verify an applicant’s identity. The BC Services Card Login is a secure and easy way to prove who you are when accessing government services online.

Learn how to set up the BC Services Card Login.

If you live in another Canadian province or territory and do not have a physical BC Services Card, you can still set up the BC Services Card Login and submit an online criminal record check. You will need two pieces of government-issued ID to verify your identity.

If you live outside of Canada, or choose not to use the BC Services Card Login, you can still submit a criminal record check online:

  • The organization will be notified and will verify your ID through the organization platform or via email.
  • An authorized person will confirm your ID and the criminal record check will be automatically submitted for processing.

New organization process

The new platform will:

  • Reduce application processing time
  • Replace manual paperwork and current PDF forms
  • Provide 24/7 online access

Authorized contacts

Organizations will be able to manage their authorized contacts directly in the online platform. Primary authorized contacts can send an invitation link to other authorized contacts to activate their access to the platform. Before the invitation is sent out, the primary authorized contact must ensure that the additional contacts are set up with their own BCeID log in credentials.

Learn more about authorized contacts

Criminal record check invitations

Organizations can send individual invites to applicants to submit their criminal record check online directly using the online platform. Organizations that submit a high volume of criminal record checks may also share their unique access code and secure link with applicants to submit their criminal record checks online. 

Payments

Organizations can choose whether the applicant or organization pays the criminal record check fee. Payor default can be set in the organization’s profile using the online platform. Alternatively, the authorized contact has the option to change the payor for a specific CRC using a drop-down field in the CRC invitation sent to applicants.

Payment can be made online through PayBC using VISA, Mastercard, American Express, or VISA Debit. Alternatively, organizations can mail a certified cheque or money order.

Status updates and results

Organizations will be able to see real time application statuses including which applicants' criminal record checks are complete on the online platform. Clearance letters will continue to be emailed to the organization directly.

If an applicant has an eligible clearance to share, they will be provided with the option to consent to sharing that clearance with the organization when completing their CRC online. Your organization can choose to accept the shared clearance, or you can send a new CRC application link to have the applicant complete a new check.

Alerts

The online platform will alert organizations about clearances that are expiring soon and provide an easy renewal process.

Reports

The platform will automatically generate monthly statements that include all criminal record checks in PDF format.

Preview

 

Create a CRC request:

How to create a new Criminal Records Check request using the online platform.

 

 

Manage a CRC Request

How to manage all active Criminal Records Check applications.

 

 

Manage CRC users:

How to manage Criminal Record Check platform users in your organization.

 

 

CRC - Applicant Process

How to submit information for a CRC if you will be working with children or vulnerable adults.

 

Get your organization ready

Criminal record checks in progress will not be affected when the new platform goes live.

To access the full benefits of the new CRRP online platform, each authorized contact requires their own BCeID user account. This crucial step ensures your organization is prepared for seamless access to the online system.

Step 1: Register a Business BCeID

If your organization already has a Business BCeID profile, skip to Step 2. If not, register for a Business BCeID.

Step 2: Create BCeID user accounts

All your organization's authorized contacts must have individual BCeID user accounts to log in to the new platform. Learn more about authorized contacts.

  1. Search the BCeID business directory to find your organization
  2. Reach out to the appropriate business manager, as listed in the directory, to request the creation of a BCeID user account
  3. Designate primary authorized contacts as Profile or Account Managers

For more assistance on setting up your BCeID user accounts, refer to pg. 18-21 of the Business BCeID Profile and Account Management Guide (PDF).

Step 3: Subscribe to updates

Great, you're ready for the new platform. Subscribe to this page to get future project updates.

If your organization can't use the new platform

Criminal record checks in progress will not be affected when the new platform goes live.

If your organization can't use Business BCeID, you won't have access to the new platform. However, you will still experience a streamlined online process by sharing your secure access code and link with applicants. There is no limit on how many applicants can receive the secure access code and link. You will receive notifications via email if action is required such as ID verification.

Resources

Orientation Packages

  • Orientation Package for organizations accessing the online platform
  • Orientation Package for organizations not accessing the online platform
  • Applicant guide for completing a criminal record check

Latest communication

Sent July 11, 2024

The Criminal Records Review Program (CRRP) is excited to announce the launch of our new online platform, which will officially go live July 29, 2024. This new system is designed to streamline and enhance your experience, making it easier and more efficient to manage your criminal record checks.

You are not required to re-register with the CRRP, and your existing organization account(s) will transfer to the new online process on July 29.

Please make sure your contact information is up to date with the CRRP.

Please note the following important details regarding the transition:

  1. Submission Deadline: No criminal record checks can be submitted after 3:00pm on July 26, 2024. This cut off is necessary to ensure a smooth transition to the new process and criminal record check submissions will resume July 29th at 9:00 am.
  2. Ongoing Criminal Record Checks: Any criminal record check currently in progress will not be impacted and will continue to be processed.
  3. Consent Forms: Paper consent forms have been replaced with a streamlined, easy-to-use online application form. You can watch a demonstration video of the applicant process here or on our website. The current paper consent forms will not be accepted after the go-live date—however, to support those living in British Columbia without access to a mobile device or computer, organizations can contact the CRRP to discuss an alternative option.
  4. Business BCeID Account: If your organization plans to use the new online platform and you have a Business BCeID account set up, please contact the CRRP at criminalrecords@gov.bc.ca to ensure your Business BCeID account is connected to the new online platform.
  5. Authorized Contacts: Authorized contacts must be added to your Business BCeID account before they can be added to the online platform. There is no approval process from our side to add authorized contacts to the online platform. On day one, the primary authorized contact can log in and initiate invites to other authorized contacts and can continue to manage authorized contacts directly in the system. Instructions are included in the video called “Manage Users”  found on our project web page. If your organization is not using Business BCeID and not accessing the online platform, please contact the CRRP to ensure your authorized contacts are current and up to date.
  6. Organization Access Codes: If you will not be utilizing your Business BCeID account to access the online platform, please contact the CRRP to obtain or confirm your organization’s unique access code and the link that your applicants will need to submit their criminal record checks online. If your organization will be accessing the organization online platform, you can find your organization’s unique access code in your organization profile.
  7. Payment for CRCs: When accessing the organization online platform, you choose whether the organization or the applicant will be the default payor for criminal record checks, with the option to change this preference at any time. If you do not plan to use the new online platform and need to update the default payor on your account, please contact the CRRP.  

If your organization hasn’t registered with Business BCeID, you can do so anytime and request to have your Business BCeID account linked to the new organization online platform so you can receive the full benefits of the new system.

To access the new organization online platform when it goes live, please visit, and bookmark this link: https://justice.gov.bc.ca/crc.

We can’t wait to provide you with a new and improved service. Thank you for your continued support. Should you have any questions or require further assistance, please contact criminalrecords@gov.bc.ca

The Criminal Records Review Program, Security Programs Division