Advocate for Service Quality
Find out what the Advocate for Service Quality accomplished over the last five years in the new Five Year Review 2016-2021 (PDF)
B.C.’s Advocate for Service Quality reports directly to the Minister of Social Development and Poverty Reduction.
The Office of the Advocate for Service Quality (OASQ) helps government better support:
- Adults with a developmental disability (this includes Autism Spectrum Disorder and Fetal Alcohol Spectrum Disorder)
- Teens with a developmental disability who are almost an adult
- Teens with special needs
- Family members and others who support a person with a developmental disability
The OASQ may act as a neutral third party with you, your family and service providers. We'll help solve problems and find solutions to concerns and complaints.
The OASQ’s goal is to get quality service for you and your family from:
- Community Living BC (CLBC)
- Government
- Community agencies
Working with the Office of the Advocate for Service Quality
Advocacy is a collaborative process. We are respectful, non-judgmental, compassionate, understanding and fair.
When you work with us, we will:
- Give you information and advice
- Refer you to supports and services
- Support your ability to “work through the system”
- Give an outside perspective
- Work with you to help solve problems
We help you seek quality service by:
- Asking questions
- Empowering you to advocate for yourself
- Listening and making sure you have a voice
- Building relationships
- Being collaborative
- Finding common ground
We also:
- Review cases and processes
- Track and raise awareness about systemic issues
- Make recommendations to decision makers to improve policies and practices
Our services are free.
Resources and links
Learn more about services and supports for people with disabilities.
Advocacy and support
- BC People First
- Find Support BC
- Family Support Institute
- Inclusion BC
- Disability Alliance
- Representative for Children and Youth
Transition planning
- Public Guardian and Trustee: Post Majority Services
- On My Way: Transition Guide for Students and Families (PDF)
- Transition planning for youth and young adults
- Find Support BC: Transitions Timeline
Information and services
- Community Living BC
- Disability assistance
- Supports and services for people with disabilities
- Special needs supports for families
Decision making
- Nidus
- Public Guardian and Trustee: It’s Your Choice – Personal Planning Tools (PDF)
- Public Guardian and Trustee: Fostering Independence and Decision Making (PDF, 1.3MB)