If you aren’t sure if your situation is an emergency, go ahead and call. It’s better to be safe than sorry.
A dispatcher will answer
Stay calm and let them know what the emergency is. Answer their questions as best you can. Stay on the line and follow instructions.
An emergency team will come to help
This might include an ambulance, the fire department or the police.
Don't hang up if you call 911 by mistake
Stay on the line and let the dispatcher know that the call was a mistake. If you don't, they might think you are in trouble and will send an emergency team to help.
Get in touch with a counsellor or a trained professional to talk about real-life stuff that you or a friend might be dealing with.
Use any of these options 24/7 to phone, chat or text
If there’s something worrying you or your friends at school, let an adult know who can help resolve the situation.
The erase Report It tool is an easy way to send a message to your school or school district’s safe school coordinator, who will follow-up on the situation right away. They will also follow-up with you privately, if you provide your name. Even though the schools aren’t open due to COVID-19, the erase Report It tool is still available and being monitored.
Don’t worry, you don’t have to give your name and the problem will be kept private.
Here are some things people write about:
- My friend, Jane, was talking about suicide and I'm worried about her
- A kid at my school posted some threats online – I think someone might get hurt