COVID-19 support for individuals and families

British Columbians impacted by COVID-19 can access income supports, tax relief and direct funding from the federal and provincial governments. This list is updated on an ongoing basis. 

Last updated: December 2, 2021

I need support for:

Provincial


Service BC online options 

During the COVID-19 pandemic, people may wish to access more services online instead of in person. Through Service BC, people can set up a representation of their BC Services Card on their mobile device by following a few simple steps.

Once the mobile BC Services card is set up, it can be used to access a variety of online government services, without people having to appear in person or verify their identity again. 

Access the Health Gateway through the mobile card. It can be used to quickly and easily find the results of COVID-19 testing.

People can now make an appointment online before visiting Service BC. People can also call their nearest Service BC location.

Eligibility

All British Columbians and B.C. residents

Set up your mobile BC Services Card

Book a Service BC Appointment

People can get help and access government services through Service BC’s provincial contact centre from 7:30 a.m. to 5 p.m. (Pacific time), Monday to Friday (except statutory holidays):


ICBC payment deferral

ICBC clients currently on a monthly Autoplan can defer their payments for up to 90 days with no penalty.

Eligibility

Residential and commercial customers currently on a monthly Autoplan payment

Businesses with commercial and fleet vehicles

Apply for ICBC payment deferral online

Learn more about COVID-19 and ICBC services

 

Federal

Crisis texting service for kids of CAF families

The COVID-19 pandemic is a stressful event for individuals and families. Children and youth from military families across Canada can access a 24/7 confidential, free texting service for mental health and wellbeing support in both English and French.

Eligibility

Children, youth and young adults from Canadian Armed Forces (CAF) families

See more details on the Crisis Text Line


Provincial 

Child care referrals

Many parents are now returning to work and once again require child care. If your child care provider does not have available space, you can use the online Child Care Referral Service or contact your local child Care Resource and Referral Centre to find local child care options..

Eligibility

Parents who need child care for children aged infant to 12 years old

Learn more about the Child Care Referral Service


Wellness and mental health programs 

Free and low-cost counselling services are available online, by video and phone through programs such as BounceBack, Living Life to the Full, Here2Talk, Foundry's virtual services and more, for anyone who needs someone to talk to.

Eligibility

Students, parents and educators

Find free and low-cost mental health supports


COVID-19 supports for youth in care and in the AYA program

Youth currently living in foster care, contracted residential agencies or with relatives through the extended family program can stay in their living arrangements past their 19th birthday, until March 31, 2022.

As well, youth in the Independent Living Agreements and Youth Agreements programs will continue to receive financial support past their 19th birthday, until March 31, 2022.

The Agreements with Young Adults (AYA) program offers access to mental health supports, including cultural healing and wellness. The program also offers life skills programs for eligible young adults from the age of 19 up until their 27th birthday. More flexible criteria for accessing these programs will be in place until March 31, 2022.

The hourly requirement for mental health and rehabilitation programs under AYA has been reduced to five hours per week. This will remain in place until March 31, 2022.

Eligibility

Youth in care or foster care and young adults who have “aged out" of care

Independent living and youth agreements will be extended, and participants in the Agreements with Young Adults (AYA) program can continue to receive funding.

Learn more about COVID-19-related supports for youth in care or in the AYA program

Learn more about the AYA program


Kids Help phone line

Young people can call the Kids Help phone line to access the mental health support they need during this difficult time.

Eligibility

Young people in British Columbia

Learn how the Kids Help phone line can help or reach a professional counsellor 24/7 by calling 1-800-668-6868


Family Caregivers of B.C.

Family Caregivers of B.C. supports people who are caring for elderly loved ones, family or friends. Services include

  • Toll-free support line hours
  • Virtual connections to bring caregivers together
  • Emotional supports
  • Health care navigation

Eligibility

Caregivers in British Columbia

Access Family Caregivers of B.C. services

 

Federal

First Nations Virtual Doctor of the Day

First Nations Virtual Doctor of the Day enables Indigenous people with limited or no access to their own doctors to make virtual appointments. 

  • If you do not have a doctor of your own, or have lost access due to the COVID-19 pandemic, call 1-855-344-3800 to book an appointment
  • Medical Office Assistants are available to help you seven da​ys per week from 8:30 am to 4:30 pm

Eligibility

Indigenous people in B.C. and their family members

See more about Virtual Doctor of the Day

Federal

Supports for women and children fleeing violence

These are stressful and unprecedented times and the social impacts are being felt in our communities. Federal supports for women and children fleeing violence include shelters and organizations serving survivors of sexual assault and other gender-based violence.

More details

If you are in immediate danger

  • Call 911 and ask for the police, or call your community police
  • Call VictimLink BC at 1-800-563-0808
  • Use the list below to find a transition house or safe home near you

See BC Housing's list of safe, supportive houses available 24/7 across B.C.

Learn more about the Women's Transition Housing and Supports Program

Visit the Ending Violence Association of BC to find supports in your region


Provincial


Self-isolation spaces

BC Housing has identified locations where vulnerable individuals, including those who are experiencing or at risk of homelessness, would be able to recover and self-isolate.

Eligibility

People experiencing homelessness, people without safe spaces to self-isolate 

Access to designated spaces is by referral only. You can get a referral through your local health authority or BC Housing. Health authorities will identify people who require self-isolation and BC Housing will work with the health authorities and the operators to make these spaces available.

See details about self-isolation spaces

 

Renters, homeowners and landlords

Federal

Mortgage payment deferral

Homeowners can contact their bank to apply for six months of mortgage payment deferral.

Eligibility

People with mortgages

See more details about mortgage payment deferral


Provincial

Rent increase freeze

The Province extended the freeze on rent increases until December 31, 2021.

Eligibility

People who are renters, landlords

If you have questions, please contact the residential Tenancy Branch at 1-800-665-8779 or by email.

Learn more about the rent increase freeze


 

Provincial


bc211 funding

More funding has been given to bc211, a province-wide information and referral service that matches seniors with volunteers who can help with basic needs, including grocery shopping and pharmacy drop-offs.

Eligibility

B.C. seniors

If you are a senior looking for help with non-medical essentials, dial 211.

Learn more about bc211

 

Provincial

Job-protected leave for workers to get COVID-19 vaccine

As part of B.C.’s COVID-19 Immunization Plan, workers can take the time they need to receive the COVID-19 vaccine.

The Province has made regulatory improvements under the Employment Standards Act to quickly bring in a job-protected leave:

  • Part-time and full-time workers will be able to take the time needed to travel and receive the vaccine or to take a dependent family member to receive the vaccine
  • A worker can now take job-protected leave if they need to care for other family members because of COVID-19, and not only a child or dependent adult as previously defined

Eligibility

Part-time and full-time workers in B.C.

Learn more about B.C.’s COVID-19 Immunization Plan and rollout


COVID-19 paid sick leave

Workers can take 3 days of paid sick leave if they need to stay home because of COVID-19. This includes staying home because of having symptoms, to self-isolate or to wait for a test result.

If your workplace does not have an existing sick leave program, the Province will reimburse you up to $200 a day.

WorkSafeBC will administer the reimbursement. This program is not part of the workers’ compensation system and will not impact WorkSafeBC’s employer premiums or accident fund.

The program will be in place until December 31, 2021.

Eligibility

Part-time and full-time workers in B.C.

Learn more about COVID-19 paid sick leave for workers and employers

 

 

Looking for financial help for your business, organization or community group? Access COVID-19 economic supports for businesses.