Schedule F - Service Order and Service Change Order Requirements

 

What is the purpose of this Schedule?

Who develops the supporting documents required to update the Schedule?

When should the Schedule's supporting documents be created?

When is this particular schedule used?

What is required for this schedule?

Tips

Current Information Contained In Schedule F

Schedule F Attachments
 

What is the purpose of this Schedule?	The purpose of this schedule is to provide information that must be included in all Service Orders or Service Change Orders issued under the TSMA.
Who develops the supporting documents  required to update the Schedule?	Changes within the schedule will be developed by the vendor, TELUS and then reviewed/negotiated with the Province.
When should the Schedule's supporting documents be created?	As a schedule applies to all services under the TSMA,  when adding a new service, either a new attachment or a new exhibit (or both) may be required to be added to the schedule.  The appropriate document(s), attachment and/or exhibit, are always created by TELUS after the Province has documented their requirements and the requirements have been reviewed and agreed to by the Vendor (TELUS) via a Term Sheet negotiated by the Province's Legal Representative.
When is this particular schedule used?	This Schedule is used when entering in to Service Orders or Service Change Orders.
What is required for this Schedule?	It is important that you review all the requirements for this new service, then review the TSMA to view what is already provided and then document any gaps.
Tips:	For example, refer to TSMA Attachments F2, F3, F5 and F9

 

Current Information Contained In Schedule F

1. Introduction
2. Required Provision
3. Required Information
4. Service Order Escalation Procedures
5. Regularly Scheduled Site Visits
6. Alternative Service Order Arrangements
7. Rescheduled for Missed Due Dates
8. Service Specific Service Order Requirements

Schedule F Attachments

If a new attachment is required to document the specific requirements for the new service, this list needs to be updated.  This section lists the attachments to the schedule.

 If the Service Order or Service Change Order for the new service has specific requirements other than those already covered in the schedule (as detailed above), they need to be incorporated into a new attachment to the Schedule. 

These are the types of topics you may want to consider when adding an Attachment or Exhibit:

1.     Introduction (mandatory)

2.    Service Order Lead Time Objectives (mandatory)

3.    Service Orders

4.    Implementation of Service Orders

5.    Implementation of Large Service Orders

6.    Cancelling or Delaying Services Ordered

7.    Required Provisions

8.    Required Information

For example, refer to TSMA Attachments F2, F3, F5 and F9

 

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