Contract Management for Child & Family Services

• Contractor Information Management Guidelines (PDF)
• Indigenous Procu​rement and Contract Management Guidelines (PDF)
• Contracting Financial Reporting and Management Requirements (PDF)

• Appendix A - Conflict Resolution Protocol (PDF)
• Appendix B - Negotiation Protocol (PDF)

Service Agreement for Residential Services

• Sample Residential Service Agreement Schedules
• Summary of Changes: Service Agreement Residential

Service Agreement for Non-Residential Services

• Sample Non-Residential Service Agreement Schedules
• MCFD Service Agreement FAQ (TPSA/SCA to Service Agreement) – June 2015 (PDF)
• Summary of Changes (TPSA/SCA to Service Agreement) – January 2015 (PDF)

Service Agreement Terms & Conditions

• Terms and Conditions for MCFD Service Agreements - V1.0 November 2014 (PDF)
• Terms and Conditions for MCFD Service Agreements - V1.1 January 2015 (PDF)
• Terms and Conditions for MCFD Service Agreements - V1.2 January 2015 (PDF)
• Terms and Conditions for MCFD Service Agreements - V1.3​ February 2020 (PDF)
  • Updated February 10, 2020 in accordance with the Child, Family and Community Service Act (CFCSA) amendments as follows.
     - replaced Aboriginal references to “Indigenous”.
    - added a definition of Indigenous Child.
    - added a principle to consider the impact of Residential schools.
• Terms and Conditions for MCFD Service Agreements - V1.4 February 2022 (PDF)
  • Updated February 10, 2022 as follows:
    • added clause 9
    • updated language in clause 65

Family Care Home Agreement

• Family Care Home Agreement
  • Sample Schedule – Level 1
  • Sample Schedules – Level 2
  • Sample Schedlues – Level 3
  • Sample Schedules - Restricted

General Service Agreements

• General Service Agreement (GSA)
• Information Technology & Management Consulting Professional Services Agreement
• Financial Review and Assurance Services Agreement

Other Agreements

• Interim Temporary Custody of the Child
• Permanent Transfer of Custody Agreement
• Post Transfer of Custody Assistance Agreement
• Extended Family Program Agreement

This reference tool was developed in collaboration with service providers to create a more standard, consistent approach to contract management. It provides an overview of general contracting concepts, as well as procurement / contract management principles, practices and roles.

• Contract Management Manual

Service providers can report an issue or complaint about a contract competition or award.

• Vendor complaint process

• Child, Family & Community Service Act
• Adoption Act
• Youth Justice Act
• Youth Criminal Justice Act
• Child Care BC Act
• Child Care Subsidy Act
• Child Care Subsidy Regulation
• Child Care Licensing Regulation
• Community Care & Assisted Living Act
• Social Workers Act
• Mental Health Act of BC
• Infants Act
• Family Law Act
• Representative for Children & Youth Act
• Child Day Care Legislation
• Freedom of Information & Protection of Privacy

• Supply Act
• Workers Compensation Act
• Conflict of Interest in Procurement
• Financial Reporting and Management Requirements (PDF)
• B.C. Government Core Policy and Procedures Manual
• Municipal Pension Plan
• BC Bid
• Worksafe BC

Read about mandatory standards for individuals and organizations that provide residential services to children and teens in care.

• Standards for staffed residential services

For more information:

• Information Sheet: Frequently Asked Questions (PDF)
• Service Provider Letter (PDF)
• Ministry of Finance: Public Sector Bargaining

The key objectives of this pilot project were to:

• Reduce the number of contracts via contract amalgamations
• Standardize contract service deliverables, language and format
• Reduce/ensure relevant and consistent reporting requirements
• Review service delivery models and enhance contract flexibility

Four service provider agencies located across the province were involved, including:

• Axis Family Resources (PDF)
• PLEA Community Services (PDF)
• Family Services of Greater Vancouver (PDF)
• BC Centre for Ability (PDF)

Find out how the project got started:

• Roundtable proceedings (PDF)
• Project charter (PDF)
• Project questions and answers (PDF)

The pilot was conducted and assessed over a one-year period (April 2015 to March 2016). Read about project accomplishments, lessons learned and next steps:

• Evaluation plan (PDF)
• Wrap-up report (PDF)