Data, monitoring and quality assurance for child and family services

The provincial government is committed to providing quality service to children, teens, families and communities. Find detailed information related to service delivery for these areas.

Services and information topics

Client rights and responsibilities

Find services

A variety of child, teen, and family services are available throughout the province. Search to find more information about the services closest to you.

Making a Complaint about a Child or Family Service

The Ministry of Children and Family Development (MCFD) wants its services, decisions and processes to be fair for everyone who uses these services.

If you have a complaint about services or decisions provided by MCFD or an Indigenous Child and Family Service (ICFS) Agency we are here to help.

Reporting & monitoring

The Ministry of Children and Family Development actively monitors and reports on its efforts in providing child and family services in order to improve accountability and transparency.

Information for service providers

Find support designed for individuals and organizations who contract services to the Ministry of Children and Family Development.

Direct Deposit Instructions

If you think a child or youth under 19 years of age is being abused or neglected, you have the legal duty to report your concern to a child welfare worker.

Phone 1-800-663-9122 at any time of the day or night.

Read the Quality Assurance Programs and Services Model

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The B.C. Public Service acknowledges the territories of First Nations around B.C. and is grateful to carry out our work on these lands. We acknowledge the rights, interests, priorities, and concerns of all Indigenous Peoples - First Nations, Métis, and Inuit - respecting and acknowledging their distinct cultures, histories, rights, laws, and governments.