Data, Monitoring & Quality Assurance for Child or Family Services

The provincial government is committed to providing quality service to children, teens, families and communities. Find detailed information related to service delivery for these areas.

Client Rights & Responsibilities

When you enter into a relationship or partnership with the Ministry of Children and Family Development, you should know what your rights and responsibilities are.

If you have questions, you can speak to a worker.

If you're not satisfied with services or actions by the Ministry of Children and Family Development, you can report a complaint.

Make a Complaint

If you have a complaint about services, actions or decisions provided by the Ministry of Children and Family Development (MCFD) or a Delegated Aboriginal Agency (DAA):

  • Try to resolve the complaint with your social worker
  • If there is no resolution, call 1 877 387-7027 and ask to speak to a complaints specialist

Find Services

A variety of child, teen, and family services are available throughout the province.  Search to find more information about the services closest to you.

Reporting & Monitoring

Openness and accountability are key priorities for the Government of British Columbia. To that end, the Ministry of Children and Family Development publishes a number of reports intended to strengthen and enhance our practice.