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eTaxBC Online Services

Manage your account, file returns or make payments online using eTaxBC.

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Don't have an eTaxBC account? Enrol now.

Useful Contacts

Phone: 1-877-388-4440 (Toll-free)

Email: CTBTaxQuestions@gov.bc.ca

eTaxBC Frequently Asked Questions

File & Pay

Manage my Account

How to Use eTaxBC

File & Pay

 How do I file a return?

  1. Log in to your eTaxBC account
  2. Click on the tax account number
  3. Click on File Now for the period
  4. Complete the return form
  5. Click Submit

You can save and finish a return at a later time by clicking on Save and Finish Later. If you do, the return won't be sent to the ministry until you go back and submit it. To complete and submit the return you must:

  • Log in to your eTaxBC account
  • Click on the tax account number
  • Click on View Request for the period
  • Complete the return form
  • Click Submit

 How do I find the due date for remitting tax?

You can find the due date for each tax return you file at the top of the page when you file a return.

  1. Log in to your eTaxBC account
  2. Click on the tax account number
  3. Click on File Now

 How do I add or change the bank account?

There are two types of payment sources (bank accounts) you can add and change:

  • Account Payment Source: the default bank account used by a tax account. This account will be pre-selected when you make a payment for that tax account. Each tax account can only have one account payment source.
  • Taxpayer Payment Sources: bank account(s) that can be used to make payments for any tax account. You can have as many taxpayer payment sources as you need.

To add or change a payment source:

  1. Log in to your eTaxBC account
  2. Click on the View Profile link beside I Want To... in the top right-hand corner
  3. Under the Payment Sources tab, click on the type of payment source you would like to add or change
  4. Click the blue link to the right of the account name
  5. Complete the cheque with the bank's transit, institution and account numbers
  6. Read the Pre-Authorization Debit Agreement
  7. Check the checkbox to agree to the terms and conditions
  8. Click Save

Entering your payment source information will not result in automatic withdrawals from your bank account when you file your return. This process just enters the payment source information into eTaxBC. You must still authorize your payment for every period.

 How do I make a payment?

You can make a payment in eTaxBC when you file a tax return, or separately at a later time. Payments can only be made using the bank account(s) you've added your account; credit card payments aren’t accepted.

When you make a payment in eTaxBC, your payment will be effective on the date you enter as the Payment Date. For example, if you submit a payment on the due date before midnight Pacific Standard Time, your payment will be considered on time.

To make a payment:

  1. Log in to your eTaxBC account
  2. Under the Accounts tab, click on the account number
  3. Click on the appropriate Pay link:
    • Return payment: To make a payment for a specific period, click on the Pay link to the right of the period date near the bottom of the screen.
    • Outstanding balance payment: To make a general payment to the account, click on Pay Remaining Balance at the top, left-hand column of the screen. You can change the amount. This payment is applied to the oldest debt first.
  4. Confirm the Payment Date is correct
  5. Enter the amount of your payment
  6. Select your Payment Source (bank)
  7. Check the checkbox to authorize the payment
  8. Click Submit to receive your confirmation number

 Can I post-date a payment?

Yes, you can post-date a payment up to one year by changing the Payment Date when you make a payment in eTaxBC. Your payment will remain as pending until the date you have specified for payment. You can't backdate a payment.

 How do I check if I submitted a return or payment?

When you submit a return or make a payment, you will receive a confirmation number. If you check the confirmation number under the History tab in your account the next day, it will list a status of Completed.

  1. Log in to your eTaxBC account
  2. Click on the account number the payment is under
  3. Click on History

The payment will be accepted by the Ministry, subject to the payment being cleared by your financial institution. Your financial institution may still reject the payment.

Note: Post-dated payments will remain with a status of Pending until the date of payment.

 How do I change or withdraw a request?

You can withdraw and resubmit a request if it hasn’t been processed. Requests are processed every evening or on the date specified for the payment.

If your return has already been processed you can file an amended return, including a Nil return.

However, payments that have been processed cannot be changed or withdrawn in eTaxBC. You can contact your financial institution to see if they can stop the payment. If required, you can make additional payments, but if you’ve overpaid and your financial institution can’t help, contact the ministry.

Change a return:

  1. Log in to your eTaxBC account
  2. Click on the History tab
  3. Click on the confirmation number of your pending request
  4. Click on Change at the bottom
  5. Make your change
  6. Click Submit

Withdraw a payment:

  1. Log in to your eTaxBC account
  2. Click on the History tab
  3. If the payment shows a pending status, click the Confirmation Number for the return payment
  4. Click Withdraw Request

Manage my Account

How do I add access to another tax account?

  • Log into your eTaxBC account
  • Click on the Add Access to My Account link under I Want To... in the top right-hand corner
  • Select the tax account type
  • Enter the tax account number
  • Enter a filing period and the corresponding amount due from a recent tax return
  • Click Submit

 What if I forget my username or password?

You can retrieve your user name or password: 

  • Online using eTaxBC
    • If you forgot your password, click on the Forgot my Password link. You’ll need your username and the answer to the security question that you chose when you created your eTaxBC account.
    • If you forgot your username, click on the Forgot my Username link. You’ll need the email address that you entered when you created your eTaxBC account.
  • By calling 1-877-388-4440 between 8:30am to 4:30pm, Monday-Friday. You will need your legal name, business number and account number when you call.

 How do I change my business name?

  1. Log in to your eTaxBC account
  2. Click your legal name under Names and Addresses in the centre column at the top of the page

If you would like to change your business operating name (DBA):

  1. Log in to your eTaxBC account
  2. Click on your tax account number on the account page 
  3. Click your DBA name under Names and Addresses in the centre column at the top of the page

 How do I change my address?

You can change your mailing or location address for:

The address should be updated within 24 to 48 hours. However, due to high volumes it may take longer for your change(s) to appear. To view the status of your request, click Requests in the dark blue bar.

Note: A location address is the physical location of your business. A mailing address is where correspondence will be sent.

The Entire Business (Legal Entity)

  • Log in your eTaxBC account
  • Under Names and Addresses in the centre column click on the address you want to change
  • Complete the form
  • Click Save

A specific tax account

  • Log in to your eTaxBC account
  • Click on the tax account number for the account you want to change
  • Under Names and Addresses in the centre column click on the address you want to change
  • Complete the form
  • Click Save

 What is the difference between Access Type and Access Level?

Access type is a security feature used to determine if someone who logs into eTaxBC is a Master or an Account Manager.

  • An eTaxBC Master can add, delete and change security levels for all users under your account. They can also view, file and/or pay, and change names and addresses at the tax payer (legal) and account level.
  • An eTaxBC Account Manager can view, file and/or pay for one or more specific account types depending on the access level that an eTaxBC Master has set up for the user.  They can change names and addresses at the account level only.

Access levels are defined for the usernames when access to accounts has been added. The access levels are as follows:

  • File: Allows users to view all information and file returns. 
  • Pay: Allows users to view all information and make payments. 
  • File & Pay: Allows users to view all information, file returns, and make payments. 
  • View: Allows users to only view information.

 How can I change the access type for a user?

Only a Master logon can change an access type.

  1. Log in to your eTaxBC account
  2. Click the View Profile link beside I Want To... in the top right-hand corner
  3. Click Manage Logons in the dark blue bar
  4. Click Active for the login name that you wish to view 
  5. Use the Access Type drop-down field to adjust the access
  6. Click OK. The access change should be visible on the screen

 How can I remove a user who no longer works for my business?

  1. Log in to your eTaxBC account
  2. Click the View Profile link beside I Want To... in the top right-hand corner
  3. Click Manage Logons in the dark blue bar
  4. Click Active for the login name that you want to remove
  5. Deselect the Active checkbox 
  6. Click OK from the list, you can see that the user is no longer active

 How do I close my account temporarily or permanently?

  1. Log in to your eTaxBC account
  2. Under the Accounts tab, click on the account you want to close
  3. Click on Close this Account under I Want To... in the top right hand corner
  4. Complete the form 
  5. Click Submit

The tax account should be closed within 24 to 48 hours. However, due to high volumes it may take longer for your change(s) to appear. To view the status of your request, click Requests in the dark blue bar.

How to Use eTaxBC

 How can I send you a message?

To send a message:

  • Log in to your eTaxBC account
  • Click the Messages tab on the dark blue bar
  • Click the Send Message sub-tab
  • Complete the message form
  • Click Send Message

You can send a message with an attachment. The maximum size of an attachment is 50 MB.

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