Solving technical problems in eTaxBC

eTaxBC has some technical features to ensure your account is secure.

Find out

• How to recover your username or password
• Why your session may have ceased
• Why your log on credentials don’t work
• Why you may need an access code when you log on

Recovering your username or password

If you forgot your username or password, you can retrieve them online using eTaxBC.

If you forgot your password, select Forgot Password?. You’ll need your username and answer to the secret question that you chose for your eTaxBC account.

If you forgot your username, select Forgot Username?. You’ll need the email address that is associated with your eTaxBC account.

If you are unable to retrieve your information by following the steps above, you can call 1-877-388-4440 (option 1) between 8:15am to 4:25pm Pacific Standard Time, Monday-Friday. You will need your legal name, business number and account number when you call. You must be an authorized contact on the account. To add new authorized contacts to an account, please submit a completed Authorization form (FIN 146) (PDF). Note: we are unable to give you your current password.

Session ceased

Your session will cease and you will receive an error message if your IP address changes while using eTaxBC. Your IP address may change if you are switching between networks or accessing the internet through a public wireless network. A consistent IP address is required each time you log on. You must use a secure site with a stable, static network connection when you log on to eTaxBC to prevent unauthorized access to your personal information.

Logon failure

You may have trouble logging on if:

• You’re using an old link to eTaxBC. Make sure you’re using the correct link to eTaxBC

• You’re using an incorrect username or password. Note: Your password must contain a minimum of 8 characters, which includes both numbers and letters (letters must be both uppercase and lowercase)

Find out how to log on if you forgot your username or password.

Access code for eTaxBC accounts

For security reasons, if you have an eTaxBC account, you will be asked to provide an access code if:

• It’s your first time logging on to eTaxBC since the two-step authentication was implemented in December 2015

• You’re using a different computer from the one you used the last time you logged on to your account

• You’ve switched internet browsers or deleted your browser cookies since the last time you've logged on

The access code sent to your email will be different every time you are required to enter one.

If you don’t receive an access code, call us toll free at 1-877-388-4440 (option 1). You must be an authorized contact on the account before we can provide you with the access code. The access code should be received within 1-2 minutes. However, depending on your server, it could take up to 30 minutes for you to receive your code.