Other tasks in eTaxBC

You can perform a variety of basic tasks through eTaxBC.

• Send us a message
• Read your web messages or email notices
• Read your letters
• Navigate through pages
• View your eTaxBC activity history
• Submitting documents

Sending us a message     

To send a message:

1. Log on to your eTaxBC account
2. Under I Want To, select Contact the Ministry
3. Select a Message Type from the drop down list
4. Complete the form
5. Select Add beside Attachments if you want to send an attachment with your message. The maximum size of an attachment is 50 MB
6. Select Submit

You won’t receive an email notification when your message has been responded to. To check if you’ve received a response:

1. Select the Correspondences tab
2. Select the messages shown under Unread Messages

You can select View Messages to view both read and unread messages. You may view both sent and received messages by selecting the Inbox (received) and Outbox (sent) tabs.

Reading your web messages or email notices

To read web messages or email notices:

1. Log on to your eTaxBC account
2. Select the Correspondence tab
3. Select View Messages next to Unread Messages

Messages are listed in the Inbox. You can view both sent and received messages by selecting the Inbox (received) and Outbox (sent) tabs.

Reading your letters

To read your letters:

1. Log on to your eTaxBC account
2. Select the Correspondence tab
3. If you do not see the letter you wish to view, select View Letters next to Unread Letters
4. Select the link in the Type column to view a letter

Navigating through pages

There are a number of ways you can move through eTaxBC pages:

• Select any hyperlink after logging on to your eTaxBC account
• Select the Menu in the top left corner
• Select the breadcrumb trail at the top of the page

Viewing your eTaxBC activity history

To view your previous eTaxBC account activities:

1. Log on to your eTaxBC account
2. Select the Submissions tab
3. Select View Submissions
4. Select the hyperlinked title of a specific item and a summary of the item will load
5. Select View Submissions under the I Want To to display item details

Items in Submissions will be listed under one of the following statuses:

• Submitted: the item has been submitted for processing. If it says Processing in the submission details page, the item has been received
• Completed: the item has been completed
• Withdrawn: the item has been cancelled
• Not Submitted: the item has been saved, but not yet submitted

 To view previous eTaxBC activity for a specific tax account:

1. Log on to your eTaxBC account
2. Select the appropriate account
3. Select the Submissions tab. Your recent eTaxBC logon history for the account is shown. Select View Submissions to see all of your submissions
4. Select the hyperlinked title of a specific item and a summary of the item will load
5. Select View Submission under I Want To to display the item details

Submitting documents

If you receive a request from us to submit documentation and the program area you are dealing with is set up to receive documents through eTaxBC:

1. Go to eTaxBC
2. Select the program from the drop-down box. This may be specified in correspondence from the program area
3. Enter your personal details
4. Enter one of the requested identifiers. The identifiers will be different depending on the program area you are submitting for
5. Select Add to add a document from your device
6. Choose a document Type and enter a Description, and then choose the file to be added
   • You can add multiple documents by selecting Add again
   • Documents that may be submitted include photos, PDF files, word processing documents and spreadsheet documents
   • You will not be able to submit files greater than 50 MB
     Note: If the file you're submitting is over 50 MB, contact the representative listed on the letter or email sent to you. You can also contact Taxpayer Services at 1-877-388-4440 for assistance. 
7. Once you have added all necessary documents, select Submit to complete your submission