Managing Your Personal & Business Information in eTaxBC

You can manage your personal or business information in eTaxBC by:

Changing your profile information

To change your eTaxBC profile information, such as your name, email, phone number or authentication email:

  1. Log on to your eTaxBC account
  2. Click on Profile Settings in the top right corner
  3. Click on the Edit button next to the “Profile” section in the top left corner.

Changing your business name

To change the legal name of your business (you must have Master access):

  1. Log on to your eTaxBC account
  2. Click on the Names and Addresses tab near the centre of the page
  3. Click on your legal name
  4. Click Edit on the right side of the page
  5. Make your changes
  6. Click Save

A request for the change will be submitted to us and your information will be updated once it’s processed.

Following these steps will only update your legal name, not the business operating name (DBA) on your account(s). To change the DBA name for an account, follow the steps under “Changing your business operating name (DBA)” for each account that needs a DBA name changed.

Changing your business operating name (DBA)

To change your DBA:

  1. Log on to your eTaxBC account
  2. Click on the appropriate account
  3. Click on the Name & Address tab on the bar near the centre of the page
  4. Click on your DBA Name or Add if you do not have a DBA name already
  5. Click on Edit on the right side of the page if you have a DBA name already
  6. Make your changes
  7. Click Save

A request for the change will be submitted to us and your information will be updated once it’s processed.

Following these steps will only update the DBA of that specific account, not the legal name or DBAs of other accounts associated to your eTaxBC logon. To change the legal name, update the name under the Entity Names & Addresses header. To change the DBA of another account, go to the eTaxBC Home page and follow steps 2-7.

Changing your address (tax-accounts)

You can change your mailing or location address for:

The address should be updated within 24 to 48 hours. However, if we're experiencing high volumes it may take longer for your change(s) to appear. To view the status of your request, go back to the Home page and click on History in the centre bar.  Once you've requested a change, you won't be able to edit the request until it has been processed.

Note: A location address is the physical location of your business. A mailing address is where correspondence will be sent.

Your business entity (legal entity)

Your business entity is your head office or primary location. To change the address of your business entity:

  1. Log on your eTaxBC account
  2. Click on the Name & Address tab near the centre of the page
  3. Click on the address you want to change
  4. Click on the Edit button on the right side of the page
  5. Complete the changes in the form
  6. Click Save

Following these steps will only update your entity address, not the address for your individual tax account(s). To change the address for a specific account, follow the steps under “A specific tax account” for each account that needs an address changed.

A specific tax account

To change the mailing or location address for a specific account:

  1. Log on to your eTaxBC account
  2. Click on the appropriate account
  3. Click on the Name & Address tab near the centre of the page
  4. Under Account Names and Addresses, click on the address you want to change or add
  5. Click on the Edit button on the right side of the page if you have an address there already
  6. Complete the changes in the form
  7. Click Save

Following these steps will only update the address for that specific account. There will be no changes made to your entity address or to the addresses for any other accounts associated to your eTaxBC logon. To change the entity address, update the address under the Entity Names & Addresses header. To change the address of another account, go to the eTaxBC Home page and follow steps 2-7.

Changing your address (non-tax accounts)

To change your mailing address:

  1. Log on to your eTaxBC account
  2. Click on the Names & Addresses tab on the centre bar
  3. Click on the mailing address
  4. Click on the Edit button on the right side of the page
  5. Complete the form
  6. Click Save

Your address should be updated within 24 to 48 hours. However, if we are experiencing high volumes it may take longer for your change(s) to appear. To view the status of your request, go back to the Home page and click on History in the centre bar. Once you've requested a change, you won't be able to edit the request until it has been processed.

Updating your PST site locations

To update your PST site locations:

  1. Log on to your eTaxBC account
  2. Click on the PST account
  3. Under “I Want To” in the top right corner, click on Add or Update Locations
  4. Add or update current locations associated with the account
  5. Click Submit

You can review your sites on the Sites Locations tab at the account level.

Requesting temporary or permanent closure of your business

To request temporary or permanent closure of your business:

  1. Log on to your eTaxBC account
  2. Click on the appropriate account
  3. Under “I Want To” in the top right corner, click on Close this Account
  4. Complete the form
  5. Click Submit

The program account should be closed within 24 to 48 hours. However, if we're experiencing high volumes it may take longer for your change(s) to appear. To view the status of your request, navigate to the Home page and click on History in the centre bar.